Coverage
Sennheiser troubleshooting
Every Sennheiser unit Ask Roadie covers. Pick yours to see the problems techs run into most, then get the likeliest fix first.
Audio
- 2000 Series2000 series shows red X in WSM, can't see device · EK 2000 IEM won't sync to SR 2050, X on display
- 3000 / 5000 Series (EM 3732 / SR 3254 / SKM 5200 / EM 3532)AF Peak warning on EM 3732 / distorted audio · check frequency on SKM 5200 without transmitting
- Control CockpitCovered. Ask about any symptom.
- Digital 6000Choosing/using LD (Link Density) vs LR (Long Range) mode · Display shows "AF Peak" (audio distortion/overload)
- Digital 9000Battery runtime and charging questions (BA 60 / BA 61 / L 60) · Capsule / microphone head compatibility
- Evolution Wireless G1 / G2 (legacy)Covered. Ask about any symptom.
- Evolution Wireless G3Covered. Ask about any symptom.
- Evolution Wireless G4Audio cuts out / perceived dropouts even when the pack is close and battery is good · Audio distorts / clips (AF Peak) at loud passages
- EW IEM G4Audio drops out or mutes intermittently on one bodypack · Bodypack battery dies faster than expected
- EW-DAccidentally muted / channel keeps muting itself · Audio dropouts / unstable RF link
- EW-DX Digital WirelessAudio dropouts or RF signal loss on a single EW-DX channel · Dropouts or interference when running several EW-DX systems together
- Smart Assist appCovered. Ask about any symptom.
- SpecteraCovered. Ask about any symptom.
- Spectera WebUICovered. Ask about any symptom.
- Wired Microphones (e800 / e900 / MD 421 / MKE / HSP)Covered. Ask about any symptom.
- Wireless Systems Manager (WSM)App freezes or update fails when updating EW-DX firmware · EW-DX receivers not detected by WSM
Don't see your unit? Ask anyway. Obscure is fine.
Start free trial →