Coverage
Allen & Heath troubleshooting
Every Allen & Heath unit Ask Roadie covers. Pick yours to see the problems techs run into most, then get the likeliest fix first.
Audio
- 4You personal mixing app4You says up to 40 musicians but connections drop or get refused well before that · 4You shows the connecting screen every time I unlock my phone
- AHM Install Processors (AHM-16 / AHM-32 / AHM-64)Covered. Ask about any symptom.
- Analog Consoles (GL / ML / ZED)Covered. Ask about any symptom.
- AvantisA fader does not return to its stored value when switching layers (hanging fader) · Avantis quick specs — channels, buses, I/O, power, weight, dimensions
- Avantis MixPadcan't patch / store scenes / change settings from mixpad · director connects but mixpad doesn't
- CQ MixPadCovered. Ask about any symptom.
- CQ SeriesCQ Wi-Fi keeps dropping / app disconnects (built-in Wi-Fi, esp. 5GHz or crowded RF) · How to update CQ firmware by USB drive (no app needed)
- Director (dLive / Avantis)Covered. Ask about any symptom.
- dLive C ClassExpanding I/O or integrating with other protocols (Dante, MADI, Waves, second system) · Faders jump/snap or a channel is noisy after a Scene recall
- dLive MixPadCovered. Ask about any symptom.
- dLive S5000Correct power-up / power-down sequence for a Surface + MixRack rig · dLive Director software shows Offline / will not connect to the MixRack or IP controllers
- Expanders & Stageboxes (DX / GX / AB / DT / AR)Covered. Ask about any symptom.
- GLDCovered. Ask about any symptom.
- iLiveCovered. Ask about any symptom.
- ME Personal Mixing (ME-1 / ME-500 / ME-U)Covered. Ask about any symptom.
- OneMixCovered. Ask about any symptom.
- QuNew AudioRack (AR2412 / AR84 / AB168) not working with the desk · No audio at all from the main outputs
- Qu-5 / Qu-6 / Qu-7 (new-generation Qu)Covered. Ask about any symptom.
- Qu-MixPadCovered. Ask about any symptom.
- Qu-PadCovered. Ask about any symptom.
- Qu-YouCovered. Ask about any symptom.
- SQ MixPadCovered. Ask about any symptom.
- SQ-5Companion won't control the SQ / buttons do nothing · Console will not fully power off / two-pole push-button behaviour and safe shutdown
- SQ-6Covered. Ask about any symptom.
- SQ-7Companion won't control the SQ / buttons do nothing · Core specs, I/O, power and weight reference for the SQ-7
- SQ-RackCovered. Ask about any symptom.
- SQ+ SeriesCovered. Ask about any symptom.
Don't see your unit? Ask anyway. Obscure is fine.
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