Audio · software
Allen & Heath Avantis MixPad troubleshooting
The Allen & Heath Avantis MixPad problems live-event techs bring to Ask Roadie most (also called A&H Avantis MixPad, Avantis iPad app, MixPad Avantis). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Avantis MixPad errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact software is in Ask Roadie.
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can't patch / store scenes / change settings from mixpad
Likely cause: The app deliberately exposes only live-mix functions to avoid accidental system changes from a remote device.
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director connects but mixpad doesn't
Likely cause: Client isolation on Wi-Fi routers blocks device-to-device traffic, so a wired Director PC works while wireless clients can't reach the console.
- Step-by-step fixGet the fix →
downgraded avantis firmware and user profiles are gone
Likely cause: User profile security was changed in V1.31; older firmware can't read the new profile format.
- Step-by-step fixGet the fix →
mixpad keeps logging out / disconnects when ipad sleeps
Likely cause: iOS suspends network sockets for background or sleeping apps; MixPad then has to re-login to the console.
- Step-by-step fixGet the fix →
mixpad won't connect to avantis
Likely cause: MixPad and console firmware share a control protocol version; a mismatch silently refuses the connection even though the network is fine.
- Step-by-step fixGet the fix →
mixpad won't install / not supported on ipad
Likely cause: App Store minimum OS requirement for the current release.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Avantis MixPad
- 1. Pick the Allen & Heath Avantis MixPad. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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