Audio · software
Audinate Dante Virtual Soundcard troubleshooting
The Audinate Dante Virtual Soundcard problems live-event techs bring to Ask Roadie most (also called Dante VSC, DVS). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Dante Virtual Soundcard errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact software is in Ask Roadie.
- Step-by-step fixGet the fix →
Audio glitches or clocking upset after a large system time / NTP change
Likely cause: The release hardens DVS against large OS wall-clock jumps so its media clock is not disturbed.
- Step-by-step fixGet the fix →
Cannot change sample rate in Dante Controller when DVS is enrolled in Director
Likely cause: The fix restores Dante Controller sample-rate control for Director-enrolled DVS instances.
- Step-by-step fixGet the fix →
DVS incorrectly shows up as a second domain clock leader in a Dante Domain Manager (DDM) domain
Likely cause: The 4.5.2.3 maintenance release corrects the clock-leader election behavior so DVS no longer falsely advertises as a domain leader.
- Step-by-step fixGet the fix →
DVS not visible in Dante Controller routing grid when the host is on LAN and Wi-Fi on the same subnet
Likely cause: Two interfaces on the same subnet create ambiguous routing/advertisement; 4.5.2.3 resolves the visibility bug, and single-NIC wired operation avoids it entirely.
- Step-by-step fixGet the fix →
Need more than 64 channels / want to run DVS in a VM / no hardware clock available
Likely cause: DVS Pro is the tier Audinate added for VM and software-only clocking use cases that the base license explicitly does not support.
- Step-by-step fixGet the fix →
What is the current DVS version and how do I update it?
Likely cause: Staying on the latest release picks up the DDM clock-leader, dual-subnet visibility, Director sample-rate, and OS-clock-jump fixes shipped in 4.5.2.x.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Dante Virtual Soundcard
- 1. Pick the Audinate Dante Virtual Soundcard. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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