Audio · software
Audinate Dante Controller troubleshooting
The Audinate Dante Controller problems live-event techs bring to Ask Roadie most (also called Dante routing, DC). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Dante Controller errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact software is in Ask Roadie.
- Step-by-step fixGet the fix →
A Dante device does not appear in Dante Controller (but is powered/pingable)
Likely cause: Controller discovers devices over mDNS/ConMon on one chosen NIC; wrong interface, dual-subnet, or a blocked service silently hides devices even when they ping.
- Step-by-step fixGet the fix →
Clock Status shows "Not Locked" or a device keeps muting itself
Likely cause: Dante audio is only valid while all devices are PTP-locked to one leader; loss of lock triggers protective muting to avoid clicks.
- Step-by-step fixGet the fix →
Full subscription status icon legend in the routing grid
Likely cause: The color encodes where in the Tx->network->Rx path the fault is, so the icon tells you whether to fix the device, the name, or the latency.
- Step-by-step fixGet the fix →
How to update Dante device firmware from Dante Controller
Likely cause: Updater automates the ConMon-based firmware push; interrupting it mid-write can brick the Dante interface, which is why the audio-interruption ack is required.
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Red subscription icon / intermittent audio glitches on a working route
Likely cause: Red means packets landed after the receive buffer closed; a larger latency buffer absorbs network jitter and stops the dropouts.
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Subscription fails with a sample-rate mismatch
Likely cause: Dante will not bridge different sample rates or clock domains, so a rate mismatch shows as a failed/unresolved subscription until the rates match.
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Subscription tooltip says "No more flows (TX)" / flow limit exceeded
Likely cause: A transmitter has a fixed pool of unicast flows; multicast collapses many identical unicast streams into one, freeing the pool.
- Step-by-step fixGet the fix →
Whole segments of the Dante network drop offline intermittently on managed switches
Likely cause: EEE sleeps ports and adds latency spikes; missing/duplicate IGMP queriers starve multicast/clock traffic, dropping devices in bursts.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Dante Controller
- 1. Pick the Audinate Dante Controller. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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