Lighting
Avolites Arena troubleshooting
The Avolites Arena problems live-event techs bring to Ask Roadie most (also called Arena console, Arena V2, Avo Arena, Titan Arena). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Arena errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Arena won't boot / needs recovery / reinstall Titan
Likely cause: Recovery reimages the console OS and Titan from the stick.
- Step-by-step fixGet the fix →
CITP stops working after console running a day
Likely cause: Software bug fixed in 19.2.
- Step-by-step fixGet the fix →
console hardware not responding after restarting Titan
Likely cause: USB Expert service drives the surface hardware; if it doesn't start the surface is unresponsive.
- Step-by-step fixGet the fix →
fixtures have no attributes when selected / show loads but fixtures empty
Likely cause: Both were fixed in v19.2.
- Step-by-step fixGet the fix →
how to update Arena software / Titan upgrade
Likely cause: Avolites gates upgrade installers on the base recovery version; skipping the recovery step leaves the installer unable to run.
- Step-by-step fixGet the fix →
is my Arena still supported / V1 hardware end of life
Likely cause: Avolites Product Support Policy table.
- Step-by-step fixGet the fix →
old Arena on V11/V12 won't take new upgrade installer
Likely cause: Each recovery generation resets the base the upgrade installers expect.
- Step-by-step fixGet the fix →
video multiview blank / external stream not showing
Likely cause: RTSP has no discovery, so external streams aren't found automatically.
- Step-by-step fixGet the fix →
WebAPI integration broke after v19 update
Likely cause: Compatibility flag restores pre-19 API behaviour.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Arena
- 1. Pick the Avolites Arena. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.