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ADJ AX2 troubleshooting
The ADJ AX2 problems live-event techs bring to Ask Roadie most (also called AX2 console, ONYX console). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common AX2 errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Someone suggests changing DMX timings to fix flicker or dropouts on the AX2 local ports
Likely cause: Nearly every flicker complaint is cable, termination or addressing, so this entry redirects the tech to the actual cause before they change something that can hurt the rig.
- Step-by-step fixGet the fix →
ONYX crashes to a black screen mid-show, or will not relaunch after being closed
Likely cause: Gives a tech an immediate recovery path plus a prevention checklist instead of nothing, while being explicit that the AX2-specific evidence does not exist yet so nobody pulls a desk out of service prematurely.
- Step-by-step fixGet the fix →
Two consoles or a console plus a media server are fighting over the same sACN universes - fixtures flicker or jump between sources
Likely cause: sACN carries priority in the protocol and ONYX exposes it directly, so arbitration is a settings change rather than a cable pull.
- Step-by-step fixGet the fix →
After a fixture library update, existing shows on the AX2 behave differently - parameters land in the wrong place or defaults changed
Likely cause: The fixture library is a translated database; when a manufacturer profile is corrected upstream, the channel layout in your show is re-mapped to the new definition.
- Step-by-step fixGet the fix →
How many universes does the AX2 actually output - 32 or 64? Spec sheets disagree
Likely cause: The AX2 is an ADJ-badged NX2 variant, and ADJ appears to ship it with an ONYX 32 rather than ONYX 64 licence tier.
- Step-by-step fixGet the fix →
External monitor on the AX2 shows rotated, shifted or missing workspaces, or the layout scrambles when a display is plugged or unplugged
Likely cause: The rotation bug came from the way the Windows IoT display stack re-enumerated outputs on hot-plug, which ONYX then mapped workspaces onto incorrectly.
- Step-by-step fixGet the fix →
Console reports out-of-date firmware after an OS install or update
Likely cause: The ONYX OS image ships a matched set of panel and DMX firmware, but the physical boards keep whatever they were last flashed with.
- Step-by-step fixGet the fix →
Network weirdness on the AX2 - interfaces vanish, duplicate, or Art-Net goes to the wrong NIC on a laptop-docked or MAC-passthrough setup
Likely cause: MAC pass-through, common on docks and some network adapters, deliberately clones one hardware address across interfaces.
- Step-by-step fixGet the fix →
DYLOS on the AX2 has no media, missing gradients or broken palettes
Likely cause: A fresh OS image ships without the multi-gigabyte DYLOS library, so DYLOS looks broken rather than empty until the content is imported.
- Step-by-step fixGet the fix →
Full OS reinstall / recovery on the AX2 (console bricked, corrupt OS, or coming from an older OS version)
Likely cause: The OS image is the only way back from a corrupt install, and the two steps people skip - backing up shows and unplugging external displays and USB - are the two that cause the most damage.
- Step-by-step fixGet the fix →
How to update ONYX software on the AX2 (routine update, keeps show files)
Likely cause: Two things bite people here: the installer must be at the drive root or the Update browser will not list it, and running the 4.32 installer on a console still on an older OS will not work - that needs the full OS image instead.
- Step-by-step fixGet the fix →
AX2 quick spec / connector reference - what is on the back and what does it take to power it
Likely cause: These are the published ADJ specifications for the AX2.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the AX2
- 1. Pick the ADJ AX2. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.