Lighting
ROBE Robin Pointe troubleshooting
The ROBE Robin Pointe problems live-event techs bring to Ask Roadie most. Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Robin Pointe errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Lamp won't re-strike immediately after being switched off (hot restrike)
Likely cause: Metal-halide short-arc lamps have very high re-strike voltage when hot; the ballast will not sustain ignition until the lamp cools, so a hot restrike naturally fails.
- Step-by-step fixGet the fix →
How do I update firmware / strike the lamp?
Likely cause: The fixture must be in updating mode with lamp off; interrupted uploads leave it in update mode so it can be retried safely.
- Step-by-step fixGet the fix →
Lamp modes & expected lamp life (Standard vs Eco)
Likely cause: Discharge lamps degrade with hours and thermal cycling; knowing the mode and rated life lets techs pre-empt end-of-life strike/hold failures.
- Step-by-step fixGet the fix →
Lamp strikes by itself, or goes out on its own (Lamp On/Off Settings, Lamp Ignition Delay)
Likely cause: The fixture has built-in automatic lamp rules independent of the console; misconfigured rules look like random lamp dropouts.
- Step-by-step fixGet the fix →
Display stays dark at power-on / Faulty battery message - how to check and keep the battery healthy
Likely cause: The touch display has a backup battery that ages with heat and low usage; the fixture tests it at power-up.
- Step-by-step fixGet the fix →
Lamp strikes then shuts off after a few seconds / "active lamp timer error"
Likely cause: The Pointe has a built-in lamp scheduler and a low-DMX lamp-off behavior; either can cut the lamp seconds after strike.
- Step-by-step fixGet the fix →
No response to Art-Net / sACN (fixture doesn't react to console over network)
Likely cause: Art-Net won't pass unless the protocol, universe and IP subnet all match the transmitter; a mismatched personality or a stray wireless-input setting will make the fixture appear dead even with good data present.
- Step-by-step fixGet the fix →
Robin Pointe specs (weight, power, lamp)
Likely cause: Manufacturer-published spec.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Robin Pointe
- 1. Pick the ROBE Robin Pointe. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
Free trial
Get your Robin Pointe back up before doors.
Try it free. No card required.
Start free trial →