Lighting
ROBE Painte troubleshooting
The ROBE Painte problems live-event techs bring to Ask Roadie most (also called Robin Painte). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Painte errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
"Clean Air Filters" / Air Filters Cleaning icon
Likely cause: The message is a maintenance reminder tied to a runtime counter; cleaning restores airflow and resetting the counter clears the warning.
- Step-by-step fixGet the fix →
"Overheated" message on display, light output cuts to black
Likely cause: Overheat shutdown is a thermal-protection state, not a hardware fault; restoring airflow (filters/fans) and lowering ambient temp brings head temperature back under the driver threshold so output re-enables.
- Step-by-step fixGet the fix →
"Recharge The Battery" or "Battery Faulty. Replace it." on display
Likely cause: The touchscreen/display PCB uses a backup battery; low charge recovers with runtime, but an exhausted cell only clears with replacement.
- Step-by-step fixGet the fix →
Colour Wheel / Gobo Carousel / Static Gobo / Gobo Rotation Error 1 or 2
Likely cause: Each wheel homes against a magnetic/optic index; a missed or permanently-triggered sensor is usually a mechanical jam or belt slip, cleared by re-home or belt/sensor service.
- Step-by-step fixGet the fix →
Internal Error 1 or Internal Error 2 on display
Likely cause: The head/base boards talk over an internal bus; the Software-versions screen pinpoints the missing node, and most cases are a loose ribbon/connector rather than a dead board.
- Step-by-step fixGet the fix →
Pan Error 1/2/3 or Tilt Error 1/2/3 on display
Likely cause: Pan/Tilt uses magnetic feedback sensors for position; a re-home reseats the reference, and most recurring cases are a loose/dirty sensor or obstruction rather than a dead motor.
- Step-by-step fixGet the fix →
Suction LED Fan Bad / Exhaust LED Fan Bad message
Likely cause: The engine relies on paired suction/exhaust fans; loss of one trips the fan-fault and the thermal system, so restoring the fan (or its connection) clears both.
- Step-by-step fixGet the fix →
Zoom / Focus / Iris / Frost / Prism "Error 1" or "Error 4"
Likely cause: These are reset/positioning faults from the module hitting an unexpected obstruction or missing its endstop; clearing the obstruction and re-homing restores calibration.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Painte
- 1. Pick the ROBE Painte. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.