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ROBE Spikie+ troubleshooting
The ROBE Spikie+ problems live-event techs bring to Ask Roadie most (also called Spikie, Spikie Plus). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Spikie+ errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Colours look wrong / white channels do nothing
Likely cause: RGBW vs CMY is a firmware personality switch that remaps colour channels; a mismatch between fixture mode and console programming makes colours or the white channel appear dead.
- Step-by-step fixGet the fix →
Display shows "Temper. Sensor Error" / temperature sensor message
Likely cause: The message is raised when the MCU loses the temp-sensor signal; it is a hardware/comms fault, not a user setting.
- Step-by-step fixGet the fix →
Display shows "Tilt Error" (or "Pan Error") after reset
Likely cause: Robe uses magnet + Hall sensor indexing to home pan/tilt; a missing magnet or dirty/failed sensor prevents the head from finding its zero position, which the firmware reports as Pan/Tilt Error.
- Step-by-step fixGet the fix →
Fixture won't respond to console / wrong channels move
Likely cause: DMX offset/mode mismatch is the most common cause of a fixture ignoring commands or responding on the wrong parameters; matching profile mode to fixture mode realigns the channel map.
- Step-by-step fixGet the fix →
How to update Spikie+ firmware / software
Likely cause: Robe fixtures are field-updatable over the data line with the Uploader/Toolkit; matching firmware across a rig avoids parameter/DMX-table differences between units.
- Step-by-step fixGet the fix →
Restore fixture to known-good state after mis-configuration
Likely cause: A factory-default pass eliminates accumulated menu changes as a variable; the DMX In readout isolates whether a problem is upstream (console/cabling) or in the fixture.
- Step-by-step fixGet the fix →
Wireless DMX (CRMX) won't connect / drops out
Likely cause: CRMX pairing is stored per-fixture; a stale pairing, disabled wireless mode, or RF congestion causes dropouts — resetting the link and clearing interference restores it.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Spikie+
- 1. Pick the ROBE Spikie+. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.