ADJ troubleshooting

Lighting

• 5PX HEXDotz Par RF wireless remote will not control the fixture · Firmware / software update for the 5PX HEX
• AX2Someone suggests changing DMX timings to fix flicker or dropouts on the AX2 local ports · ONYX crashes to a black screen mid-show, or will not relaunch after being closed
• Encore FR Pro ColorColor will not match other fixtures — greens/whites look off next to RGBW or tungsten units · Dimmer knob and zoom knob on the back panel do nothing / fixture ignores manual control
• Encore LP7IP LED ParUsed outdoors and now has water intrusion / lost IP65 / intermittent after rain · How many can I daisy-chain on power, and downstream units drop out / breaker trips?
• Encore LP18IPEncore LP18IP buttons don't respond / display shows LOCKED · Encore LP18IP colors don't match between units / need to reset settings
• Encore Profile Pro ColorOptics/LED damaged or scorched with no obvious cause · Display is dark or front-panel buttons do nothing
• Entour CycloneErratic/flickering fan behavior on long DMX runs or with many fixtures · Fuse blows when linking several units through the power throughput
• Entour FazeBlown fuse / dead unit — which fuse do I use? · Haze takes too long to build between cues / slow to start fogging
• Focus CMY CompactAria X2 app will not see or connect to the fixture, or shows a green frame that immediately disappears · Burned or hazed optics, scorched gobos or dead pixels with no impact damage - internal optical damage
• Focus Spot 6ZAfter changing a gobo the image is off-center, upside down, or the wrong slot indexes · Art-Net / sACN network control not working (RJ45)
• Frost FX BarFull specs / what is inside the Frost FX Bar RGBW · Bars ignore the console when set to run together
• Hydro Beam CMYWireless DMX will not work - the fixture is not picking up Aria X2 · Beam looks soft, dimming looks steppy or wrong, or colour changes snap instead of blending
• Hydro Beam X1Display shows Color :Reset Error or Gobo :Reset Error · Display shows Lamp Hot Power Off, or CPU-B Error / CPU-C Error
• Hydro Wash X19CPU-B through CPU-H error on display (internal communication fault, error codes 5-11) · Fan error on display - BaseFan / LEDFan / HeadFan / ArmFan Start or Stop Error, or fan speed too fast/too slow (error codes 12-37)
• Jolt MFX 360Covered. Ask about any symptom.
• Jolt Panel FX"LED Fan Error" or "Temperature Error" shown in the menu / fixture running hot or shutting down · Fixture reverts from 141ch (or other high-channel) mode to 6ch / default mode after a power cycle
• Mirage Q6 PAKNew/stored units show short runtime or won't reach rated battery life · Colors or dimming behave wrong / controller channels don't line up
• PAR Z MoveCovered. Ask about any symptom.
• Protégé XLCovered. Ask about any symptom.
• Protege XMCovered. Ask about any symptom.
• Scene Setter 24Chase runs too fast/slow or steps are choppy · Console is completely dead / no LCD, no lights
• Vizi CMY300Color / Cyan / Magenta / Yellow Reset Error · CPU-B / CPU-C / CPU-D / CPU-E ERROR on display
• WMX WINGCovered. Ask about any symptom.
• WMX1 / WMX1 MK2Can't get a 3rd/4th DMX universe, DMX input or WLINK on the WMX1 · Fixture isn't in the WMX1 library
• WMX1 MK3Covered. Ask about any symptom.