Lighting
ADJ Encore FR Pro Color troubleshooting
The ADJ Encore FR Pro Color problems live-event techs bring to Ask Roadie most (also called Encore FR Pro). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Encore FR Pro Color errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Color will not match other fixtures — greens/whites look off next to RGBW or tungsten units
Likely cause: The lime and cyan emitters fill spectral gaps that RGB/RGBW units do not have, so the fixture is genuinely a different color space.
- Step-by-step fixGet the fix →
Dimmer knob and zoom knob on the back panel do nothing / fixture ignores manual control
Likely cause: DMX always wins over the local encoders by design.
- Step-by-step fixGet the fix →
Display/menu is unresponsive — buttons do nothing, screen dark or shows LOCKED
Likely cause: The Encore FR Pro Color has both an auto display lock (timeout) and a separate Key Lock with an optional 5-key passcode.
- Step-by-step fixGet the fix →
Erratic behavior on a long DMX run — random flashes, colors jumping, last fixtures in the chain misbehaving
Likely cause: An unterminated line reflects the data signal back down the cable and corrupts packets, which shows up worst at the far end of the run.
- Step-by-step fixGet the fix →
Fixture blacks out (or stays stuck on) when the console is unplugged, a cable is pulled, or DMX drops mid-show
Likely cause: The default behavior is not obvious in the field, and a rig with mixed settings behaves unpredictably when a run of DMX fails.
- Step-by-step fixGet the fix →
Fixture flickers or bands on camera / looks fine to the eye but strobes on the broadcast or stream feed
Likely cause: LED PWM frequency beating against camera shutter is the cause; raising the PWM well above the shutter frequency removes the beat.
- Step-by-step fixGet the fix →
Need to update firmware / what is the current firmware version for the Encore FR Pro Color
Likely cause: No uploader box or PC software is needed — the USB service port handles it.
- Step-by-step fixGet the fix →
Spec sheet numbers do not match the manual — beam angle, lumens, weight and wattage differ between sources
Likely cause: Sizing a circuit or a truss off the lighter/lower published figure when the fixture in the case is the heavier revision is how riders and load calcs go wrong.
- Step-by-step fixGet the fix →
Which DMX mode and how to address a run of Encore FR Pro Colors
Likely cause: Patching the wrong footprint is the single most common cause of "the second fixture is doing the first one's color" on an ADJ run.
- Step-by-step fixGet the fix →
Zoom is stuck, buzzing, hits a hard stop, or the zoom position no longer matches the console after transport
Likely cause: The zoom is a homed stepper; a knock in transit loses the home reference and the fixture reports a position it is not actually at.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Encore FR Pro Color
- 1. Pick the ADJ Encore FR Pro Color. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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