Chauvet ÉPIX Line 10 IP troubleshooting

Common ÉPIX Line 10 IP errors & problems

What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.

• Where is the firmware for the ÉPIX Line 10 IP and how do I update it

  Likely cause: Techs reach for the familiar ÉPIX Drive 2000 IP uploader workflow because it is the ÉPIX process they know; the D4 IP generation moved to KLSTR entirely and the two are not interchangeable.

  Step-by-step fixGet the fix →

• Drive has unknown settings from a previous gig - how to get back to a clean slate

  Likely cause: A full Factory Reset also blows away IP and fixture ID, which on an installed rig means a truck roll - the graduated resets let you clear just what is actually wrong.

  Step-by-step fixGet the fix →

• Getting an ÉPIX Line 10 IP rig configured fast - normal setup path and integration

  Likely cause: The MVR/GDTF path is the whole point of this generation - hand-addressing a large pixel rig is where the hours and the errors go.

  Step-by-step fixGet the fix →

• Strip suddenly looks dim or the beam looks wrong after a filter swap

  Likely cause: A filter swap is a 15-second change that anyone on the crew can make, and it produces exactly the symptom people report as a failing fixture.

  Step-by-step fixGet the fix →

• Network path fails mid-show and the ÉPIX rig goes dark

  Likely cause: The redundancy only works if the loop is actually closed back to the LAST drive in the chain; running the second feed to the first drive gives you no protection for the daisy chain itself.

  Step-by-step fixGet the fix →

• Outdoor install - keeping the IP65 rating real and avoiding condensation failures

  Likely cause: Most IP65 failures in the field are not the housing - they are an uncapped port, a non-IP cable in the chain, or power applied to a fixture that has not acclimated.

  Step-by-step fixGet the fix →

• Flicker, dropouts or colour shift at the far end of a long ÉPIX Line run

  Likely cause: Voltage drop over a 48 VDC daisy chain shows up as far-end dropout and colour shift long before the near fixtures misbehave, which is why the symptom always looks like a bad last fixture.

  Step-by-step fixGet the fix →

• Need to prove a single ÉPIX Line 10 IP is alive with no console or network

  Likely cause: Splitting fixture faults from data faults is the first move in any pixel-strip call, and the onboard button does it without a console, a laptop or a network.

  Step-by-step fixGet the fix →

• Fixtures respond on the wrong channels or move in unison after changing personality

  Likely cause: Two separate traps in one symptom: the address re-shuffle on personality change, and the fact that the eDMX Mapping menu discards on exit.

  Step-by-step fixGet the fix →

• Manuals disagree on Full Pixel Control channel count for the ÉPIX Line 10 IP (150 vs 300)

  Likely cause: A 100-pixel RGB strip cannot be 150 channels - the arithmetic and the drive's own table both give 300.

  Step-by-step fixGet the fix →

• Mixed ÉPIX Line 10 IP and Line 10 IP S rig burning through universes / patch does not match the printed table

  Likely cause: Mixed IP/IP S rigs are the normal case for this system, and without Dense Mapping you waste a large fraction of every universe on wasted tail-end channels.

  Step-by-step fixGet the fix →

• Strip will not reach full brightness - output caps out around 60 percent

  Likely cause: Three independent things clamp output on this system - power mode, global intensity, and dim curve - and only the first one has a hard side effect on port capacity.

  Step-by-step fixGet the fix →

Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.

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