Lighting
Chauvet Épix Strip troubleshooting
The Chauvet Épix Strip problems live-event techs bring to Ask Roadie most (also called Epix, Épix, Epix Strip). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Épix Strip errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Art-Net/sACN universe patching - how many universes does a Drive 900 use
Likely cause: 900 LEDs x 3 (RGB) = 2700 channels; at 512 channels/universe that spans 6 universes.
- Step-by-step fixGet the fix →
Can I use the ÉPIX Strip Tour outdoors or in wet conditions
Likely cause: IP20 means no protection against water; moisture ingress causes data faults and corrosion.
- Step-by-step fixGet the fix →
Fixtures stay dark / no output at all after rig up
Likely cause: ÉPIX Tour fixtures are passive - the Drive supplies both low-voltage power and pixel data down the 4-pin XLR.
- Step-by-step fixGet the fix →
Flicker, dropouts, or dead pixels toward the end of a long strip run
Likely cause: Voltage drop and signal degradation accumulate over distance; exceeding the rated run length starves the last pixels and corrupts data, showing as flicker or dead LEDs only at the end of the chain.
- Step-by-step fixGet the fix →
How to update ÉPIX Drive 900 firmware / current latest version
Likely cause: A clean point-to-point network prevents the Uploader from finding the wrong device or dropping the transfer; interrupting the flash can brick the Drive, hence the do-not-power-off warning.
- Step-by-step fixGet the fix →
Kling-Net / ArKaos Media Master not showing the fixtures
Likely cause: Kling-Net discovery is a Layer-2/3 broadcast; a second active NIC, firewall block, or wrong subnet stops the discovery packets so the fixture never enumerates.
- Step-by-step fixGet the fix →
Newly added or moved strips not lighting / addressing wrong after reconfigure
Likely cause: The Drive stores a fixed map of what is on each output; it does not live-detect hot-plugged fixtures.
- Step-by-step fixGet the fix →
Not sure which control protocol to run / console cannot see the rig
Likely cause: The Drive only listens on the selected protocol.
- Step-by-step fixGet the fix →
Output too dim, or too bright/washed on camera - filter choice
Likely cause: The two filters trade brightness against contrast - the perceived brightness/blend problem is almost always the wrong filter for the application, not a fixture fault.
- Step-by-step fixGet the fix →
Using Resolume or a media server and the ÉPIX rig will not connect
Likely cause: Most no-connect cases are a wrong NIC, a start-universe mismatch, or an unsaved IP change on the Drive - not the media server.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Épix Strip
- 1. Pick the Chauvet Épix Strip. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.