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ADJ WMX1 / WMX1 MK2 troubleshooting
The ADJ WMX1 / WMX1 MK2 problems live-event techs bring to Ask Roadie most (also called ADJ WMX1, WMX1, WMX1 controller, WMX1 MK2). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common WMX1 / WMX1 MK2 errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Can't get a 3rd/4th DMX universe, DMX input or WLINK on the WMX1
Likely cause: The features are licensed per controller and unlocked from WTOOLS.
- Step-by-step fixGet the fix →
Fixture isn't in the WMX1 library
Likely cause: Only part of the library lives on the controller; the full library is synced through WTOOLS.
- Step-by-step fixGet the fix →
Fixtures not responding — no DMX output from WMX1
Likely cause: The WMX1 generates DMX only for patched fixtures and routes universes to XLRs by the Settings map.
- Step-by-step fixGet the fix →
How do I run a hardware self-test on the WMX1?
Likely cause: The loopback cables let the controller send and read back its own DMX on every port.
- Step-by-step fixGet the fix →
Moving heads point in different directions or Move FX run off target
Likely cause: Effects are calculated from group order and the pan/tilt limits, so wrong limits skew every position and effect.
- Step-by-step fixGet the fix →
Updating WMX1 firmware / controller resets when on USB power
Likely cause: Underpowered USB ports brown out the controller.
- Step-by-step fixGet the fix →
WMX1 is locked / presets not recalling group dimmer levels
Likely cause: Both are deliberate settings rather than faults.
- Step-by-step fixGet the fix →
WMX1 MK2 asks for an activation / response key and won't run
Likely cause: Each controller's key is unique and generates its own response key; activation is a one-time step.
- Step-by-step fixGet the fix →
WMX1 project corrupted, controller acting up or won't start properly
Likely cause: These boot modes bypass the loaded project or firmware so a bad file can be replaced.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the WMX1 / WMX1 MK2
- 1. Pick the ADJ WMX1 / WMX1 MK2. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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