Coverage

BirdDog troubleshooting

Every BirdDog unit Ask Roadie covers. Pick yours to see the problems techs run into most, then get the likeliest fix first.

Video & projection

4K HDMI / 4K 12G-SDI Converters4K60 HDMI decode flickering · blank screen right after firmware update
BirdDog Centralcan't open BirdDog Central from another computer / remote access · Central Generator / Re-transmitter dropping frames
BirdDog Connect / Cam Control / CloudCovered. Ask about any symptom.
Eyes A-Series Weatherproof PTZ (A200 / A300)Covered. Ask about any symptom.
Eyes P-Series PTZ (P400 / P200 / P240 / P4K / P100 / P120 / PF120)Covered. Ask about any symptom.
Flex 4K (IN / OUT / BACKPACK)Covered. Ask about any symptom.
KBD / PTZ Keyboard ControllerCovered. Ask about any symptom.
MAKI Ultra / MAKI Live / MAKI StudioCovered. Ask about any symptom.
Mini / Studio NDI / OG4 / Wallplates (legacy converters)Covered. Ask about any symptom.
PLAY / PLAY PRO NDI DecodersCovered. Ask about any symptom.
X1 / X1 Ultra PTZCovered. Ask about any symptom.
X4 Ultra / X4E Ultra PTZCovered. Ask about any symptom.
X5 Ultra PTZCovered. Ask about any symptom.

Don't see your unit? Ask anyway. Obscure is fine.