Video & projection
BirdDog 4K HDMI / 4K 12G-SDI Converters troubleshooting
The BirdDog 4K HDMI / 4K 12G-SDI Converters problems live-event techs bring to Ask Roadie most (also called 4K 12G-SDI, 4K HDMI Si2, 4K SDI Si2, BD4KHDMI). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common 4K HDMI / 4K 12G-SDI Converters errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
4K60 HDMI decode flickering
Likely cause: Firmware bug in single-decode HDMI path, resolved in 5.5.308.
- Step-by-step fixGet the fix →
blank screen right after firmware update
Likely cause: First boot after a Silicon2 image expands/initialises the new system.
- Step-by-step fixGet the fix →
can't update straight to latest firmware 6.1 / update refused
Likely cause: Each Silicon2 build expects the partition layout/bootloader laid down by the previous one; skipping stages fails or bricks the update.
- Step-by-step fixGet the fix →
decoder freezes on last frame or blue screen when switching sources
Likely cause: Decoder switching rework in 6.1.349.
- Step-by-step fixGet the fix →
decoder shows no output with 29.97 or 59.94 source
Likely cause: Fractional-rate output handling was a listed limitation in the 5.5.330 release.
- Step-by-step fixGet the fix →
firmware update won't take / USB update does nothing on 4K HDMI or 4K SDI
Likely cause: The unit only reads the primary partition; a Windows-formatted stick often leaves the image on an unread partition, and a still-gzipped image is not recognised.
- Step-by-step fixGet the fix →
interlaced decode looks jittery / combing / wrong field order
Likely cause: Field-order mismatch makes alternate fields display in the wrong temporal order.
- Step-by-step fixGet the fix →
need two NDI streams or encode and decode at the same time
Likely cause: Operation modes added in 5.5.301 and 5.5.330.
- Step-by-step fixGet the fix →
SDI source not detected / no signal from some SDI gear (no ST352 payload ID)
Likely cause: 5.5.308 changed input detection to accept signals without ST352.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the 4K HDMI / 4K 12G-SDI Converters
- 1. Pick the BirdDog 4K HDMI / 4K 12G-SDI Converters. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
Free trial
Get your 4K HDMI / 4K 12G-SDI Converters back up before doors.
Try it free. No card required.
Start free trial →