Video & projection
Barco E2 troubleshooting
The Barco E2 problems live-event techs bring to Ask Roadie most. Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common E2 errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
After boot, a Gen2 video processor shows "no card detected" on slots that are actually populated
Likely cause: Earlier firmware had a boot-up timing issue where some populated Gen2 processor slots enumerated as empty; the 9.2 release fixed the detection sequence.
- Step-by-step fixGet the fix →
Atomos Shogun source not locking / CRC errors into the E2
Likely cause: The Shogun's SDI CRC does not conform to ST-2081/2082 in some modes; the E2 validates against the standard, so the non-compliant stream is flagged rather than passed.
- Step-by-step fixGet the fix →
In PGM-only mode, still images do not show in the background for canvas links 5–8 or 9–16
Likely cause: A firmware defect suppressed still-image backgrounds on the higher canvas-link groups specifically in PGM-only mode; the 9.2 release restored them.
- Step-by-step fixGet the fix →
Newly manufactured Gen2 unit won't let you load older firmware / downgrade fails
Likely cause: The updated CPU module is only supported from 9.2.6373 / OS 3.1.6 onward, so earlier builds have no driver for it and the loader refuses the downgrade to prevent an unbootable unit.
- Step-by-step fixGet the fix →
What is the firmware/toolset upgrade process and version matching?
Likely cause: Barco ships firmware, OS, and toolset as a matched bundle; the release page for 9.2.6373 lists OS 3.1.6 and toolset 9.2 Build 68800 (Win/Mac) / 68334 (Linux) as the required companions.
- Step-by-step fixGet the fix →
How do I connect the Event Master toolset PC to the E2 over the network?
Likely cause: Discovery and control both require PC and E2 to share an IP subnet with no conflicts.
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How do I set genlock/reference and native rate on the E2?
Likely cause: Common genlock keeps outputs and any backup unit frame-synced for clean cuts and seamless switching.
- Step-by-step fixGet the fix →
How does the E2 Gen 2 differ from the original E2?
Likely cause: Gen 2 is a higher-bandwidth refresh; confirm which gen before quoting I/O or power.
- Step-by-step fixGet the fix →
What are the full specs of the E2 (Gen 1)?
Likely cause: Baseline for rack planning, power/weight, and card capacity.
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Inputs from a daisy-chained EX unit are not visible in the multiviewer
Likely cause: A firmware fix restored EX multiviewer visibility; linked units must run matching firmware.
- Step-by-step fixGet the fix →
An input stops showing a picture after enabling DisplayID Block
Likely cause: The block alters EDID negotiation the single-connector path doesn't expect, killing the input until reset.
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What are the ways to control an E2 and run multi-operator?
Likely cause: Lets a show split control across operators without one console blocking another.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the E2
- 1. Pick the Barco E2. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.