Video & projection
Barco Encore 3 troubleshooting
The Barco Encore 3 problems live-event techs bring to Ask Roadie most (also called Barco Encore, Encore3). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Encore 3 errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
A layer shows a horizontal wrap-around / image torn and shifted sideways after changing System Native Rate with sources already routed
Likely cause: The rate change is applied to the canvas while the layer keeps its old line-length assumption; forcing a resize recomputes the layer geometry against the new timing.
- Step-by-step fixGet the fix →
A third-party 6G/12G-SDI source will not acquire on the Tri-Combo Input (no signal), even though the cable and format look right
Likely cause: The Encore3 Tri-Combo Input requires valid CRC per SMPTE ST-2081/2082 at 6G/12G rates; some other manufacturers' SDI outputs do not generate a valid CRC, so the input rejects the signal.
- Step-by-step fixGet the fix →
Client (slave) unit power button is unresponsive after it is disconnected from the host in a linked system
Likely cause: When the client lost its host link its power-control state could hang; pulling AC forces a clean power cycle, and the 10.0.1 fix corrects the underlying state handling.
- Step-by-step fixGet the fix →
DisplayPort input shows noise/garbage on the right half of the image
Likely cause: The DP input was not acquired cleanly at link training; re-plugging or a soft reset forces a fresh link-training handshake so the full raster is captured.
- Step-by-step fixGet the fix →
Firmware update or system backup/restore fails / file upload fails from the web UI
Likely cause: The firmware/backup upload path relies on browser behavior that Safari/Firefox handle differently, producing failed uploads; Chrome/Edge are the validated browsers.
- Step-by-step fixGet the fix →
HDMI output stops sending video after a System Native Rate change
Likely cause: Changing the System Native Rate re-times all outputs; the HDMI transmitter can stay in a stalled state until its port processor is re-initialized.
- Step-by-step fixGet the fix →
MVR (Multiviewer) windows show artifacts or occasionally freeze
Likely cause: Those specific slot adjacencies created contention on the internal fabric feeding the MVR; separating the cards removes the contention, and later firmware improved MVR handling.
- Step-by-step fixGet the fix →
On a linked (multi-chassis) system a source will not route across units and a "Link Missing" overlay appears in the GUI
Likely cause: The built-in Link Test isolates cable/transceiver faults from software faults.
- Step-by-step fixGet the fix →
System behaves erratically / features missing after mixing software versions across the workflow
Likely cause: The processor firmware, PC/Mac Toolset, and onboard OS share a protocol/feature contract; version mismatch causes missing features or communication faults.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Encore 3
- 1. Pick the Barco Encore 3. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.