Coverage
Barco troubleshooting
Every Barco unit Ask Roadie covers. Pick yours to see the problems techs run into most, then get the likeliest fix first.
Video & projection
- ClickShareCovered. Ask about any symptom.
- DCS / PDS Presentation Switchers (DCS-100 / DCS-200 / PDS-701 / PDS-901)Covered. Ask about any symptom.
- DP Series Cinema ProjectorsCovered. Ask about any symptom.
- E2After boot, a Gen2 video processor shows "no card detected" on slots that are actually populated · Atomos Shogun source not locking / CRC errors into the E2
- E2 Gen2An input shows no picture / no signal on the E2 · Backup / restore of the chassis configuration fails or hangs
- Encore / Encore2 Presentation System (legacy)Covered. Ask about any symptom.
- Encore 3A layer shows a horizontal wrap-around / image torn and shifted sideways after changing System Native Rate with sources already routed · A third-party 6G/12G-SDI source will not acquire on the Tri-Combo Input (no signal), even though the cable and format look right
- Event Master ToolsetCovered. Ask about any symptom.
- F70 / F80 / F90 Laser ProjectorsCovered. Ask about any symptom.
- FLM / SLM Series (lamp)Covered. Ask about any symptom.
- G-Series ProjectorImage flickering, shimmering, or with vertical bars on analog/scaled sources · Image is fuzzy / out of focus
- HDF / HDQ Series (lamp)Covered. Ask about any symptom.
- HDX Series (lamp)Covered. Ask about any symptom.
- I65 ProjectorCovered. Ask about any symptom.
- I600 ProjectorEdge-blend seam or double image appears/drifts over time in a multi-channel blend · Forgot admin password / need factory reset / projector not discovered on network
- Image PRO 4K12G/6G-SDI source not acquiring on the Tri-Combo input (e.g. Atomos Shogun) · Genlock/reference lost — output behavior when lock source drops
- MatrixPRO-IICovered. Ask about any symptom.
- PDS-902Unit freezes after sitting idle for a while (no specific input-select trigger) · Preview shows black for an HDCP source even though preview monitor is fine
- PGWU / PFWU / PUDW Install ProjectorsCovered. Ask about any symptom.
- Pulse Processing4K source looks soft or adds latency on a native WQXGA Pulse projector · Cannot reach Pulse Prospector / projector web UI for config or calibration
- RLM / CLM Series (lamp)Covered. Ask about any symptom.
- S3 Screen ManagementDisplayPort 1.2 input suddenly stops displaying until chassis reset · Fans loud / thermal concern / suspected overheating
- ScreenPRO-II / ImagePRO-II / ImagePRO-HD (legacy)Covered. Ask about any symptom.
- UDM ProjectorHDBaseT (or HDMI) signal dropouts, sparkles, or intermittent loss on long cable runs · How to update firmware / what is the current version
- UDX ProjectorBlending two or more UDX together — visible seam or brightness step in the overlap · Cannot reach projector on the network / web UI or control not responding
Don't see your unit? Ask anyway. Obscure is fine.
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