Coverage
Decimator troubleshooting
Every Decimator unit Ask Roadie covers. Pick yours to see the problems techs run into most, then get the likeliest fix first.
Video & projection
- 12G-CROSS1080p50/60 SDI out shows no signal on downstream gear (3G level A/B) · black screen when input drops, want a colour/slate on no signal
- DECIMATOR 2Covered. Ask about any symptom.
- DMON MultiViewers3G-SDI output not recognized by downstream gear / 1080p60 SDI out no picture · DMON settings lost after power cycle / changes didn't save
- DMON-QUADDMON-QUAD 3G level A / level B problem — downstream device shows no signal on 1080p59.94 · DMON-QUAD factory reset / load defaults
- MC-DMON MultiViewer CardsCovered. Ask about any symptom.
- MD-CROSSCovered. Ask about any symptom.
- MD-Cross V2Can't connect to the unit over USB from the control app · Downstream SDI device won't accept the output (3G source)
- MD-DUCCCovered. Ask about any symptom.
- MD-HXUnknown presenter laptop HDMI source causes bad image on Decimator MD-HX input, can't access laptop drivers · Decimator MD-HX shows no/bad signal from laptop HDMI but works fine with other HDMI sources and into a capture card
- MD-LXCovered. Ask about any symptom.
- MD-QUADCovered. Ask about any symptom.
- USB Control PanelDecimator USB Control Panel won't see the unit / where to download UCP · How to update firmware on a Decimator / unit on old firmware
Don't see your unit? Ask anyway. Obscure is fine.
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