Video & projection
Decimator DMON-QUAD troubleshooting
The Decimator DMON-QUAD problems live-event techs bring to Ask Roadie most (also called Decimator quad split, DMON QUAD, DMONQUAD, MC-DMON-QUAD). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common DMON-QUAD errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
DMON-QUAD 3G level A / level B problem — downstream device shows no signal on 1080p59.94
Likely cause: Some devices only accept one 3G mapping.
- Step-by-step fixGet the fix →
DMON-QUAD factory reset / load defaults
Likely cause: Manufacturer reset procedure.
- Step-by-step fixGet the fix →
DMON-QUAD firmware update / USB Control Panel won't see unit
Likely cause: Firmware is bundled with/updated via the UCP application.
- Step-by-step fixGet the fix →
DMON-QUAD HDMI monitor no audio / only 2 channels / colours wrong / DVI monitor blank
Likely cause: HDMI output format and embedded-audio channel count are user-selectable.
- Step-by-step fixGet the fix →
DMON-QUAD multiview tearing / jumping with non-genlocked cameras
Likely cause: Output timing follows the selected reference; the other windows are resynchronised by frame buffers.
- Step-by-step fixGet the fix →
DMON-QUAD power supply / what DC voltage
Likely cause: Wide-range DC input lets it run from battery/V-mount D-tap supplies within range.
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DMON-QUAD settings lost after power cycle
Likely cause: Settings are written to non-volatile memory on a 10 s delay.
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DMON-QUAD specs — inputs, outputs, formats
Likely cause: Spec summary from manufacturer.
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DMON-QUAD wiring tally / GPI pinout RJ-45
Likely cause: Contact-closure-to-ground GPI scheme.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the DMON-QUAD
- 1. Pick the Decimator DMON-QUAD. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.