DiGiCo troubleshooting

Audio

• 4REA4A3232 network links are unstable, dropping out, or not linking · APAD iPad app will not connect to the 4REA4 engine
• D1 Live / D5 Live (legacy)Covered. Ask about any symptom.
• Orange BoxA DMI card is not recognized or misbehaves in the Orange Box · AES card: input pitch/clock artifacts or clicking
• Quantum 5Connecting Quantum 5 to Waves / SoundGrid for plugins or multitrack · How to update Quantum 5 software and what the current version is
• Quantum 7Aux send name will not display on the faders when the aux is on Sends-on-Faders · Expected Optocore device (SD Rack, OrangeBox, other console) not showing up on the loop / missing I/O
• Quantum 112Covered. Ask about any symptom.
• Quantum 225Core spec / processing recap: channel, bus, matrix and FX counts on the Quantum 225 · Optocore / optical loop options and capacity
• Quantum 225 DSCovered. Ask about any symptom.
• Quantum 326Cannot get the Optocore loop to sync/clock to an incoming AES/EBU or MADI signal · Clicks, pops or digital noise across MADI/AES/DMI connections
• Quantum 338Core specs / capacity — what can the Quantum 338 actually do? · DMI MADI card channel offset in Orange Box dual mode
• Quantum 852App crash: Access Violation, Application Error, 'List index out of bounds', or Solo buss inserts dead on session load · Console does not appear on the network / mirrored engine not linking
• S21D-Rack not detected / no audio from stage rack inputs · Dante devices connected to DMI-Dante card not passing audio
• S31Channel/bus architecture — how many channels and busses does the S31 actually give me, and what does S31+ add? · Console glitches or session errors when pulling a USB drive during save/load
• SD / Quantum iPad App (Core2)Covered. Ask about any symptom.
• SD Offline SoftwareCovered. Ask about any symptom.
• SD-Rack / racksClicks, pops or periodic resync across all channels / no clean audio · D2-Rack specs reference
• SD5Audible ticks and pops in the audio · Core specs / rating reference (weight, power, footprint) for planning transport, power and rigging
• SD7How to update SD7 software and what is the current version · Lost outputs / no audio on the Optocore loop and cannot regain control
• SD8 / SD8-24Covered. Ask about any symptom.
• SD9Console behaving oddly / corrupted routing / want a clean known-good starting point without a full factory reset · Faders inaccurate, jumping, sticking, or a master/group fader suddenly dropping to -inf
• SD10After updating, verify the multi-channel mute bug fix (muted channel still passing audio) · Console will not start / behaves oddly after being moved from a cold truck into a warm venue
• SD11Converting a session from SD12 to SD11 loses the MADI BNC port / other convert quirks · External MADI/rack device will not achieve clock sync with the SD11
• SD12A local input on the SD12 has no signal · Enabling the SD12-96 (full 96-channel) extension