Coverage
Elation troubleshooting
Every Elation unit Ask Roadie covers. Pick yours to see the problems techs run into most, then get the likeliest fix first.
Lighting
- Artiste DaVinciCannot access Clear Err, RDM PID, or Ethernet IP / IP Mask menus · Choosing control protocol (Art-Net / sACN / RDM) for networked control
- Artiste MonetFirmware update is rejected or the fixture will not accept a firmware file · Fixture behaves erratically, wrong parameters move, or the menu acts up
- Colour Chorus (24/48/72)How do I update firmware? · Looking for an error / status code readout
- Dartz 360Display shows CMY error / color or effect wheel error after reset · Display shows PAN error (or Err PAN) after power-up / reset; head does not find home on pan
- Fuze Max ProfileColor mixing options (CCT, tint, CMY emulation) · DMX personalities / channel-mode counts
- Fuze PendantChoosing the right DMX profile / channel mode · Configure fixture remotely (no ladder access)
- Fuze ProfileHow do I update firmware? · After a firmware update focus and/or zoom stop working
- Fuze SFXColors or gobo presets look wrong / drift over time (CMY) · Fixture flickers on camera / visible flicker on video
- Fuze SpotFuze Spot display upside down, goes dark, or fixture powers down when idle · Fuze Spot DMX mode and addressing — which mode do I use?
- Fuze Wash 500Zoom drifts / loses its home position after the fixture has been running a while · How do I update firmware on the Fuze Wash 500?
- Fuze Wash Z350No light output / LEDs stay dark although pan, tilt and zoom work normally · Fixture behaves erratically on a grandMA / newer console
- KL BattenCovered. Ask about any symptom.
- KL Fresnel 8Firmware update process and current version · Fixture jumps to full/black or holds last look when DMX drops
- KL Panel XLHow do I set DMX address and pick a channel mode · How do I update firmware and what is the latest version
- Paladin / SixBar / Opti / Arena / Level (legacy LED)Covered. Ask about any symptom.
- Platinum Series (legacy discharge)Covered. Ask about any symptom.
- Platinum Wash ZFX ProConsole/ETC Ion integration — choppy fades · DMX channel modes / personalities
- Proteus ExcaliburAfter lamp replacement or maintenance — keeping the IP65 seal intact · Ballast error message on the display
- Proteus Hybrid MAXBeam/focus soft, gobo not sharp, or colors slightly off across a rig · Color/gobo/focus/zoom/prism/iris error (e.g. Cyan Er, Magenta Er, Focus Er, Zoom Er)
- Proteus MaximusA gobo/prism/focus/zoom/iris/framing function errors or is offset after transport · Display shows a Pan or Tilt error after power-up/reset; head will not home
- Proteus RadiusBeam looks dim / output dropped versus other beams · Display flashes "Pan Er", "Tilt Er", or "Zoom Er" on power-up
- Proteus Rayzor 760A single LED / SparkLED pixel is dead or wrong color · E-FLY wireless DMX shows in menu but will not connect
- Rayzor / Smarty / ACL / Satura (legacy)Covered. Ask about any symptom.
- Rebel DartzCovered. Ask about any symptom.
- SixPar 200Deep red reads as magenta / colors mismatch between fixtures · Display turns off / menu appears locked after a while
Don't see your unit? Ask anyway. Obscure is fine.
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