Design & previz software · software
Capture (previz) troubleshooting
The Capture (previz) problems live-event techs bring to Ask Roadie most (also called Capture, Capture 2024, Capture Sweden). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Capture (previz) errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact software is in Ask Roadie.
- Step-by-step fixGet the fix →
Art-Net data not arriving in Capture (sACN works but Art-Net does not)
Likely cause: Art-Net historically expects the 2.x/10.x address space; an off-subnet NIC or wrong adapter selection silently drops the packets.
- Step-by-step fixGet the fix →
Capture 2026 will not install / runs badly after upgrade (system requirements)
Likely cause: The 2026 build dropped Win10 and Intel-Mac GPU support outright, so unsupported machines fail to run correctly.
- Step-by-step fixGet the fix →
Fixture spreadsheet import/export broke after moving to Capture 2026 (Patch column)
Likely cause: The column schema changed between versions, so an old template writes patch data into headers Capture no longer reads.
- Step-by-step fixGet the fix →
No DMX at all even though console and PC are on the network
Likely cause: A visualizer binds its listener to one NIC; if that is the wrong or a virtual adapter it never sees the incoming universes.
- Step-by-step fixGet the fix →
Plot symbols missing on some fixtures / annotations shifted in 2026
Likely cause: The 2026 plot engine reworked assembly symbol inheritance and annotation math, changing long-standing render positions.
- Step-by-step fixGet the fix →
Smoke/haze looks wrong or beams too thin after opening a 2025 project in 2026
Likely cause: Existing projects keep the legacy smoke model for backward compatibility; the new model must be opted in per smoke box.
- Step-by-step fixGet the fix →
Which Capture edition do I need / feature is greyed out (extra universes, video, laser)?
Likely cause: Capture meters universes, video feeds and laser feeds per edition; the greyed control is a licensing limit, not a bug.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Capture (previz)
- 1. Pick the Capture (previz). It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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