Coverage
High End Systems troubleshooting
Every High End Systems unit Ask Roadie covers. Pick yours to see the problems techs run into most, then get the likeliest fix first.
Lighting
- Full Boar 4Art-Net / sACN input into the console failing (e.g. from a media server or timecode/DMX-in source) · Console power-down / avoiding show-file corruption and safe mains handling
- HedgeHog 4Color encoders (HS / CMY) do nothing or certain colors (e.g. red) are unreachable on a wash fixture · Console loses its output licensing on startup (unit built after 2020)
- Hog 3 / Road Hog / Full Boar 3 / Wholehog II-III (legacy)Covered. Ask about any symptom.
- Hog 4How do I do a full (ISO) install / rebuild the console OS? · How do I update Hog 4 OS software (normal upgrade)?
- Hog 4 PCCovered. Ask about any symptom.
- LonestarElectrical / power planning: how many Lonestars per circuit and what draw to expect · Firmware: current version and how to update / backward-compat caveat
- Road Hog 4After updating to Hog 4 OS v4.0+, old show file behaves oddly / values or colors look wrong · Console can't find / isn't talking to external DP8000 DMX processor
- SolaFrame 30005U_Fan Error shown on the display at power-up · Animation wheel damage or discoloration when animation wheel and gobo are used together
- SolaFrame Theatre"Tilt coarse movement" error — tilt homes wrong or reports a fault · Fixture dims, thermally shuts down, or will not strike — heat concern (no fan)
- SolaPix 19After a firmware update the show/console library no longer matches the fixture (parameters shifted, channels off) · Considering downgrading the fixture software
- SolaSpot / SolaWash / SolaFrame 1000-1500 (legacy LED)Covered. Ask about any symptom.
- SolaSpot 3000Cracked LED light engine lens · Fixture does not respond to console (DMX or network control)
- SolaWash 2000A color flag, zoom, or pan/tilt sits slightly off its correct home reference · Confusion between "SolaWash 2000" and "SolaWash Pro 2000" — which profile/parts to use
- Studio Spot / Studio Color / Cyberlight / x.Spot / Shapeshifter (legacy)Covered. Ask about any symptom.
- TurboRayColor mismatch / color shift between multiple TurboRay fixtures · DMX errors / data faults on a TurboRay when converting Art-Net to DMX (fixture flickers, drops or corrupts DMX)
Don't see your unit? Ask anyway. Obscure is fine.
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