Lighting
High End Systems TurboRay troubleshooting
The High End Systems TurboRay problems live-event techs bring to Ask Roadie most (also called Turbo Ray). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common TurboRay errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Color mismatch / color shift between multiple TurboRay fixtures
Likely cause: RGBW LED engines drift with age and thermal history; the factory calibration routine re-references each engine so a group of TurboRays holds a common white point and saturation.
- Step-by-step fixGet the fix →
DMX errors / data faults on a TurboRay when converting Art-Net to DMX (fixture flickers, drops or corrupts DMX)
Likely cause: The old-style display board mishandles Art-Net-to-DMX converted data.
- Step-by-step fixGet the fix →
How to update TurboRay firmware and what the current version is
Likely cause: v1.1.4 is the newest release ETC lists for TurboRay and rolls up the address-retention and data-handling fixes; a Reset Defaults after flashing avoids stale stored values.
- Step-by-step fixGet the fix →
Setting the DMX address and control mode on a TurboRay
Likely cause: TurboRay is a standard DMX-512 / RDM fixture with two channel maps; matching the console personality to the selected footprint (53 vs 25) is required or channels will map wrong.
- Step-by-step fixGet the fix →
TurboRay (or other HES LED fixture) intermittently twitches or jitters when connected to data
Likely cause: Reflections on an unterminated or impedance-mismatched DMX line corrupt the packet timing and show up as small random parameter twitches; termination and correct cable restore clean data.
- Step-by-step fixGet the fix →
TurboRay resets its DMX address back to 001 after every power cycle
Likely cause: The old firmware used uninitialized code space to store the address, so it was lost on reboot.
- Step-by-step fixGet the fix →
TurboRay running hot, fans loud, or thermally shutting down
Likely cause: The four 60W Osram engines rely on fan cooling; the wrong fan mode for a hot or haze-heavy room, or blocked airflow, drives the head into thermal protection.
- Step-by-step fixGet the fix →
TurboRay will not power on / no display
Likely cause: TurboRay is a wide-range 100-240V supply fed through a single locking powerCON TRUE1 connector; an unseated TRUE1 or wrong cord is the most common no-power cause.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the TurboRay
- 1. Pick the High End Systems TurboRay. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.