Coverage
Novastar troubleshooting
Every Novastar unit Ask Roadie covers. Pick yours to see the problems techs run into most, then get the likeliest fix first.
Video & projection
- H Series (H9)Core specs and capacity for planning an H9 job (chassis, power, load, layers) · Need to quickly diagnose an H9 fault in the field
- Legacy Video Controllers (VX4S / VX6S / VX4S-N / NovaPro HD / NovaPro UHD Jr / J6)Covered. Ask about any symptom.
- MCTRL4K3D mode and Low Latency will not both turn on · Firmware update procedure for the MCTRL4K
- MX40 ProArt-Net or SNMP control / central management not working · Cannot enable Low Latency and Genlock at the same time
- N / D Series Video Switchers (N10 / N20 / D12 / D32 / DB4K)Covered. Ask about any symptom.
- Nova M3Novastar MX40 Pro specs (I/O, capacity) · How to check current firmware / hardware version
- NovaLCTBrightness varies cabinet-to-cabinet even after setting global brightness · Cabinets behave differently / some look off after mixing panels — receiving cards on different firmware
- Sending Boxes & Receiving Cards (MCTRL300 / 600 / 660 / A5s / A8s / A10s)Covered. Ask about any symptom.
- SmartLCTCannot import a cabinet configuration file made in NovaLCT · Image cut off, scaled, or wrong size on the wall
- VICPCovered. Ask about any symptom.
- ViPlex ExpressCovered. Ask about any symptom.
- VX600A receiving card / group of cabinets shows offline on one Ethernet port · Cabinet or whole screen goes dark / will not light up after power on
- VX1000Whole screen flickers intermittently · Audio from a multifunction card is silent
Playback & media servers
- Media Servers (RX6 / FX3 Pro)Covered. Ask about any symptom.
Don't see your unit? Ask anyway. Obscure is fine.
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