Video & projection
Ross Video Acuity Production Switcher troubleshooting
The Ross Video Acuity Production Switcher problems live-event techs bring to Ask Roadie most (also called Acuity, Acuity 1S, Acuity 2M, Acuity 2X). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Acuity Production Switcher errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Avid AirSpeed not playing via OverDrive
Likely cause: Required playback mode for AirSpeed under OverDrive control per Ross.
- Step-by-step fixGet the fix →
custom control with several Execute Macro steps skips or misfires
Likely cause: Back-to-back macro executions need time to complete; the pause prevents them overlapping.
- Step-by-step fixGet the fix →
EVS clips pausing during playback from switcher
Likely cause: Selecting each EVS crosspoint with Port Cmd on re-establishes the port command mapping for each channel after a panel restart.
- Step-by-step fixGet the fix →
how to properly reboot the Acuity / switcher hung
Likely cause: Shutting down from the menu closes files cleanly; waiting for the status LEDs to go dark ensures the frame fully powers down before restart.
- Step-by-step fixGet the fix →
Inscriber CG stops loading pages
Likely cause: Re-applying the version setting resets the protocol handler.
- Step-by-step fixGet the fix →
Panasonic PTZ drifting / camera control fails with lots of cameras
Likely cause: Both were software bugs in the camera-control driver fixed in 15.0a.
- Step-by-step fixGet the fix →
panel software doesn't match frame after upgrade / panel won't upgrade
Likely cause: The control panel loads its software from the frame; a forced upgrade re-syncs a panel that missed or failed the automatic update.
- Step-by-step fixGet the fix →
satellite panel can't control video server / only controls ALL PBUS
Likely cause: Software bugs fixed in 15.0a.
- Step-by-step fixGet the fix →
TargetMachine settings changed after upgrade
Likely cause: Upgrade can reset device extra-option fields to default values.
- Step-by-step fixGet the fix →
upgrading very old Acuity software (v5 or earlier)
Likely cause: Older builds need a stepped upgrade path that Ross provides directly.
- Step-by-step fixGet the fix →
video server (VDCP) won't respond after upgrade
Likely cause: Ross lists VDCP comms problems after upgrade as a known issue; mismatched channel/sub address means the server ignores commands.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Acuity Production Switcher
- 1. Pick the Ross Video Acuity Production Switcher. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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