Lighting
Unity Lasers Elite 10 Pro troubleshooting
The Unity Lasers Elite 10 Pro problems live-event techs bring to Ask Roadie most (also called Elite 10, Elite 10 Pro FB4, Elite10, Elite10 Pro). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Elite 10 Pro errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
FB4 won't connect to QuickShow/BEYOND / laser not found / no IP address
Likely cause: FB4 needs a valid IP on the same subnet as the control PC; the built-in laser LAN ports are wired to the FB4 while the module's own port is often capped.
- Step-by-step fixGet the fix →
Full specs / what are the key numbers for the Elite 10 Pro FB4?
Likely cause: Manufacturer spec sheet values — used for power/circuit planning (240W draw), rigging weight (~11.7kg), and knowing it is a 10W Class 4 diode projector with an onboard FB4.
- Step-by-step fixGet the fix →
How do I control it over DMX / ArtNet from a lighting console?
Likely cause: The FB4 is the control brain; choosing the matching 16- or 39-ch profile aligns console channels to FB4 parameters (colour, position, size, stored-cue select) so the console drives the laser correctly.
- Step-by-step fixGet the fix →
How do I update firmware / what is the current FB4 firmware?
Likely cause: Because firmware ships inside the software, updating simply means installing the current QuickShow/BEYOND and accepting the on-connect prompt.
- Step-by-step fixGet the fix →
Latency or dropped frames when running several FB4 lasers on the network
Likely cause: The confirmation overhead of pure TCP grows with FB4 count; the Turbo hybrid reduces round-trips so large rigs stay responsive.
- Step-by-step fixGet the fix →
One colour missing or colours don't line up (e.g. red offset from green)
Likely cause: Splits the problem into control (channel/gain at 0) vs.
- Step-by-step fixGet the fix →
Projector powers up and interlock is satisfied but no light / very dim output
Likely cause: No-output-with-interlock-OK almost always traces to a software/UI mute: Scan Guard blanking, colours at 0%, or an empty frame — not a hardware fault.
- Step-by-step fixGet the fix →
Run a show standalone / auto-play on power-up without a computer
Likely cause: The FB4 has onboard SD storage and a playback engine, so once content is exported it runs without a host PC — ideal for installs and repeatable club looks.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Elite 10 Pro
- 1. Pick the Unity Lasers Elite 10 Pro. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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