Video & projection
Absen AW Series troubleshooting
The Absen AW Series problems live-event techs bring to Ask Roadie most (also called AW fine pixel pitch, AW fixed install). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common AW Series errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Control software / getting the wall to light up from scratch
Likely cause: NovaLCT is the standard config tool for NovaStar-driven walls; loading the receiving-card file plus a correct screen-connection map is what actually lights and orders the cabinets.
- Step-by-step fixGet the fix →
Flicker, scan lines or dark banding when shooting the wall on camera
Likely cause: 3840Hz cuts visible flicker to the eye but a rolling shutter can still beat against the refresh; matching shutter/frame rate and pushing refresh higher removes the interference the sensor locks onto.
- Step-by-step fixGet the fix →
How to check / update firmware on AW (NovaStar) receiving & sending cards
Likely cause: Mixed firmware across cabinets causes calibration/config restore failures and subtle color differences; NovaLCT is the single tool that reads and writes both card levels.
- Step-by-step fixGet the fix →
Key specs / power planning for AW Series cabinets
Likely cause: Max (not average) power is what trips breakers on white/full-bright content; a 500x500 cabinet is 0.25 m2 so AW2.5 peaks near 165W each.
- Step-by-step fixGet the fix →
Receiving card has data (green flashing) but part/all of module stays dark
Likely cause: When sync is present the break is between card and LEDs — power, HUB distribution, or the module itself — so cross-swapping isolates it in minutes.
- Step-by-step fixGet the fix →
Scattered dead pixels or intermittent flicker on one module
Likely cause: Swapping isolates whether the fault travels with the part or stays with the slot, which is the fastest way to decide replace-module vs replace-HUB.
- Step-by-step fixGet the fix →
Visible brightness/color mismatch or seams between cabinets
Likely cause: Fine-pitch uniformity depends on per-module calibration coefficients; a cabinet loaded with the wrong or no config, or mismatched brightness, shows as a visible tile or seam.
- Step-by-step fixGet the fix →
Whole cabinet dark / not lighting up (no signal)
Likely cause: The green sync LED distinguishes a signal-path fault (upstream) from a display fault (downstream), so you fix the right thing instead of swapping good parts.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the AW Series
- 1. Pick the Absen AW Series. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.