Video & projection
Analog Way Alta 4K troubleshooting
The Analog Way Alta 4K problems live-event techs bring to Ask Roadie most (also called Alta 4K Zenith 100, Alta 4K Zenith 200, Analog Way Alta, Zenith 100). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Alta 4K errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
can't open Web RCS after update / browser or control system won't connect over HTTPS
Likely cause: Old TLS versions were removed from the embedded server in 1.2.25.
- Step-by-step fixGet the fix →
can't take anything on program in Live > Screens page
Likely cause: Behaviour change in 1.3.7 to prevent accidental PGM changes.
- Step-by-step fixGet the fix →
Dante not updating with the Alta firmware / Dante card old firmware
Likely cause: Dante module firmware is managed separately by Audinate tooling and is hardware-revision specific.
- Step-by-step fixGet the fix →
firmware update fails jumping from 1.1 to 1.3 / won't take latest firmware
Likely cause: Release note states the 1.1.74 intermediate step is mandatory for 1.2.x+.
- Step-by-step fixGet the fix →
latency higher than expected / judder between input and output
Likely cause: Analog Way states one-frame latency only when inputs and outputs are genlocked/rate-matched.
- Step-by-step fixGet the fix →
looking for SFP input / fiber in won't work on Alta 4K
Likely cause: Hardware design: SFP+ only on the TX side.
- Step-by-step fixGet the fix →
need to link two Alta units together like Aquilon
Likely cause: Fixed-configuration platform, per manufacturer.
- Step-by-step fixGet the fix →
Web RCS freezes after changing AOI / crash on set to full screen / config won't download
Likely cause: Fixes listed in 1.3.7 release note.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Alta 4K
- 1. Pick the Analog Way Alta 4K. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.