Video & projection
Analog Way Aquilon (LivePremier) troubleshooting
The Analog Way Aquilon (LivePremier) problems live-event techs bring to Ask Roadie most (also called Analog Way Aquilon, AQL-RS4, Aquilon, Aquilon C). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Aquilon (LivePremier) errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Aquilon overheating / dusty filters
Likely cause: Clogged filters reduce airflow through the chassis.
- Step-by-step fixGet the fix →
Dante audio not routing from Aquilon
Likely cause: Aquilon does not route Dante subscriptions itself.
- Step-by-step fixGet the fix →
extra frame of latency through Aquilon
Likely cause: Frame-rate conversion, deinterlacing and rotation each need a frame buffer.
- Step-by-step fixGet the fix →
grey screen on output / HDCP content shows grey
Likely cause: HDCP 2.2 is supported on HDMI and DP I/O only; protected content can't pass to a non-compliant sink, so the output is blanked grey.
- Step-by-step fixGet the fix →
how many layers / outputs per Aquilon model
Likely cause: Planning limits per Analog Way spec tables.
- Step-by-step fixGet the fix →
how to update Aquilon firmware / LivePremier firmware
Likely cause: Firmware is the only route for OS updates on Aquilon's controlled Linux platform.
- Step-by-step fixGet the fix →
LED processor needs odd resolution / custom output format
Likely cause: Reduced blanking maximizes active pixels within the link bandwidth, often saving outputs/LED processors.
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linking two Aquilons / long distance link
Likely cause: Link feature is a licensed/hardware option.
- Step-by-step fixGet the fix →
NDI HX source won't show on Aquilon
Likely cause: Hardware decoder only handles full-bandwidth NDI.
- Step-by-step fixGet the fix →
need instant failover to backup source
Likely cause: Coordinated switching to backups keeps show continuity.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Aquilon (LivePremier)
- 1. Pick the Analog Way Aquilon (LivePremier). It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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