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Astera AX / PAR Fixtures (AX3 Lightdrop / AX5 TriplePAR / AX9 PowerPAR / PixelBrick / NYX) troubleshooting
The Astera AX / PAR Fixtures (AX3 Lightdrop / AX5 TriplePAR / AX9 PowerPAR / PixelBrick / NYX) problems live-event techs bring to Ask Roadie most (also called Astera AX3, Astera AX5, AX3, AX3-BTB). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common AX / PAR Fixtures (AX3 Lightdrop / AX5 TriplePAR / AX9 PowerPAR / PixelBrick / NYX) errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
AX3 random colour flicker
Likely cause: Manufacturer firmware fix.
- Step-by-step fixGet the fix →
AX9 brightness flashes after long runtime
Likely cause: Manufacturer firmware fix.
- Step-by-step fixGet the fix →
AX9 PowerPAR not charging in the charging case/plate
Likely cause: Manufacturer firmware fixes.
- Step-by-step fixGet the fix →
BTB light acting weird after firmware update - roll back
Likely cause: Dual-image bootloader added in 5.12.67.
- Step-by-step fixGet the fix →
lights stuck when moving to a new radio pin in DMX mode
Likely cause: Manufacturer firmware fix.
- Step-by-step fixGet the fix →
lights suddenly jump to full brightness / wrong runtime mode
Likely cause: Manufacturer firmware fix.
- Step-by-step fixGet the fix →
NYX bulb CRMX doesn't start without an AsteraBox
Likely cause: Manufacturer firmware fix.
- Step-by-step fixGet the fix →
PixelBrick / Hydra / Hyperion turns white overnight on wired DMX
Likely cause: Manufacturer firmware fix.
- Step-by-step fixGet the fix →
PixelBrick frame drops / flicker on wired DMX with good signal
Likely cause: Manufacturer firmware fixes.
- Step-by-step fixGet the fix →
theft alarm going off for no reason on Astera light
Likely cause: Firmware fix + Master Pin override.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the AX / PAR Fixtures (AX3 Lightdrop / AX5 TriplePAR / AX9 PowerPAR / PixelBrick / NYX)
- 1. Pick the Astera AX / PAR Fixtures (AX3 Lightdrop / AX5 TriplePAR / AX9 PowerPAR / PixelBrick / NYX). It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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