Video & projection
Blackmagic Cloud Store troubleshooting
The Blackmagic Cloud Store problems live-event techs bring to Ask Roadie most (also called Cloud Pod, Cloud Store Mini). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Cloud Store errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Computer cannot log in / mount the Cloud Store volume
Likely cause: Cloud Store shares over SMB as a workgroup guest share; supplying the guest workgroup credentials satisfies the auth prompt.
- Step-by-step fixGet the fix →
Configuring Blackmagic Cloud / Dropbox / Google Drive sync
Likely cause: Cloud Store handles media replication via cloud-drive sync; Resolve project collaboration is a separate paid project-server layer.
- Step-by-step fixGet the fix →
Current firmware version and how to update
Likely cause: Running current firmware resolves many sync/stability bugs; the Setup utility is the only supported update path.
- Step-by-step fixGet the fix →
Erratic behaviour / freeze after a hard reboot or power loss; only power-cycle recovers
Likely cause: A hard reboot can leave the RAID array mid-recovery; a clean power cycle lets the array come back consistent and restores client access.
- Step-by-step fixGet the fix →
Factory reset without losing media
Likely cause: Reset only clears the configuration/settings, not the data RAID array, so media is preserved.
- Step-by-step fixGet the fix →
Overview / what it is and core specs
Likely cause: Baseline spec/orientation entry so techs know capacities, RAID level, port count and that it is an SMB NAS with a built-in switch.
- Step-by-step fixGet the fix →
Random disconnects / throttling when both 1G and 10G ports are cabled
Likely cause: A single unit answering on two subnets/ports caused routing conflicts; restricting to one active uplink removes the conflict.
- Step-by-step fixGet the fix →
Setting up 10G connection for max transfer speed
Likely cause: The NVMe RAID 5 array can saturate 10G; proper cabling and switch class are required to realize the speed, and the built-in switch avoids needing external 10G infrastructure for small teams.
- Step-by-step fixGet the fix →
Setup utility does not detect the Cloud Store
Likely cause: The Setup utility discovers the unit over the LAN; a mismatched subnet, dual-port routing conflict, or a hung boot are the usual reasons discovery fails.
- Step-by-step fixGet the fix →
Slow / laggy file browsing on macOS (minutes to list files, Resolve Media Pool bottleneck)
Likely cause: The lag is in the macOS SMB stack handling large directory enumeration; reducing directory size, using 10G, and current firmware reduce the stall.
- Step-by-step fixGet the fix →
Using the HDMI status output for monitoring/troubleshooting
Likely cause: The onboard dashboard exposes array and network state without any client software, making it the quickest triage tool in the field.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Cloud Store
- 1. Pick the Blackmagic Cloud Store. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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