Coverage
Blackmagic troubleshooting
Every Blackmagic unit Ask Roadie covers. Pick yours to see the problems techs run into most, then get the likeliest fix first.
Video & projection
- 2110 IP ConvertersAncillary data (captions/timecode/etc.) misbehaving on the 3x3G · Converter will not PTP-lock to a Time Machines TM2000B (or similar) GPS grandmaster
- ATEM 1 M/E & 2 M/E Production Switchers (legacy broadcast)ATEM control keeps dropping connection / panel disconnects · ATEM Software Control says no switcher connected
- ATEM 4 M/E Constellation IP2022-7 redundancy is configured but a single network path failure still glitches the show · 2160p59.94 or 2160p60 will not pass as SMPTE-2110 video
- ATEM Camera Control PanelGain, shutter or white balance cannot be adjusted, or values revert to defaults (Gain 0, 1/50, 5600K) · How to update the panel firmware
- ATEM Constellation 4 M/E Advanced PanelControlling multiple switchers / assigning M/E rows · Core specs / power / physical reference
- ATEM Constellation SwitchersHow do I control PTZ cameras from a Constellation? · How do I get digital audio out over USB (Fairlight Live)?
- ATEM MiniHow do I set the ATEM Mini IP address / put it on the show network? · Cannot connect in ATEM Software Control after an update (version mismatch)
- ATEM Production Studio SwitchersFirmware update fails or unit appears bricked · What is the current ATEM software/firmware version, and does it still support the legacy Production Studio 4K?
- ATEM SetupATEM firmware update failed / bricked / SET button blinking, black screen, fans running · ATEM Mini Extreme ISO update stuck / fails at 57%
- ATEM Software ControlRecorded/ISO files now prompt for a login after updating · Software Control keeps dropping / random disconnects when several operators are connected
- ATEM Streaming BridgeBridge does not appear in the switcher's network target list · Reading the front/rear status LEDs
- ATEM Television Studio HDMy ATEM Television Studio HD has no streaming/recording tab even though the specs mention streaming · Which ATEM Switchers software version should I install now, and does the original TV Studio HD still get updates?
- Audio Monitor / GPI and Tally InterfaceCovered. Ask about any symptom.
- Blackmagic Camera appBlackmagic Camera "recording interrupted" / "large number of frame drops… allow your iPhone to cool down" · Blackmagic Camera app acting up / settings stuck, need to reset
- Blackmagic Camera Setupwhich Blackmagic Camera Setup version is current / what does 10.3.1 change · Blackmagic Camera Setup "Update failed, please check your connections" / stuck at 0%
- Blackmagic RAW PlayerBRAW clip looks different in Player than in camera / LUT not showing · BRAW Player on Windows ARM laptop slow or won't run
- Cinema Camera 6KCovered. Ask about any symptom.
- Cloud StoreComputer cannot log in / mount the Cloud Store volume · Configuring Blackmagic Cloud / Dropbox / Google Drive sync
- Converters SetupCovered. Ask about any symptom.
- DaVinci ResolveGPU errors / crashes · H.265/HEVC clips import as Media Offline or won't decode (Windows free version)
- Desktop VideoDeckLink 8K Pro: 12G-SDI misbehaves when the HDMI mezzanine card is not fitted · Dropped/skipped frames during capture or playout
- Disk Speed TestCovered. Ask about any symptom.
- Ethernet Switch 820A 100G QSFP28 port will not link / the module is seen but no light · Baseline specs and port map — what is actually on the back of an Ethernet Switch 820
- HyperDeckControlling a HyperDeck from Crestron, a web page, or custom software · ProRes 4444 fill + key playback from a HyperDeck — how is it routed?
- HyperDeck SetupCovered. Ask about any symptom.
- Micro & Mini ConvertersSDI-to-HDMI: monitor drops out or shows "no signal" only at 1080p50/60 (works at 1080p/1.5G) · HDMI-to-SDI feed rejected by a switcher/recorder downstream (3G-SDI won't lock)
- Micro Studio Camera 4K G2Camera body, lens-mount area and side vents get painfully hot to the touch · Camera will not power on
- Pocket Cinema CameraBattery life is very short on set (~45 min) · Battery Pro Grip won't power on / status LED stays red
- Proxy GeneratorCovered. Ask about any symptom.
- PYXISAutofocus not available, or continuous/face/object AF options are missing from the menu · Camera freezes when pressing the physical Play button after recording to CFexpress
- SmartView / MultiView monitorsCan I power the MultiView 4 HD without a DC brick? · How do I get the SmartView 4K G3 onto a SMPTE-2110 IP network?
- SmartView / MultiView SetupCovered. Ask about any symptom.
- Studio CameraTally light not lighting up when running through an ATEM switcher · Camera runs hot / thermal concern during long 4K shows
- Sync GeneratorAll 6 outputs seem to be the same format — can I output HD tri-level and SD blackburst at the same time? · Can it lock audio word clock or accept an external reference input?
- Teranex Mini Converters12G-SDI dropouts, sparkles, or no lock at 2160p60 · How do I update firmware / change settings?
- Teranex SetupCovered. Ask about any symptom.
- Teranex Standards Converters (Teranex 2D / 3D / Express / AV)Covered. Ask about any symptom.
- Ultimatte KeyersCovered. Ask about any symptom.
- UltraStudioBlack/no picture on capture or preview even though device is detected · Dropped frames during capture
- URSA Broadcast G2B4 broadcast lens electronic control (iris/zoom/focus) not working · B4 lens goes soft or will not hold focus across the zoom range (back focus)
- URSA CineCamera underperforms, accessories won't power, or high frame rates unavailable on 12V · Cannot select a high frame rate in 12K open gate, or frames drop when recording to CFexpress
- URSA Mini Pro 12KAvailable frame rates by format · Changing the lens mount (PL / EF / B4)
- Video AssistBlackmagic RAW option missing / my camera is not listed for BRAW recording · Card recorded on the Video Assist plays in the unit but the computer says it must be formatted / is unreadable
- Videohub routersVideohub drops offline after sitting idle for hours/days (routes still pass, but you cannot reach it to change them) · A section of the router goes dark or the unit repeatedly drops offline and needs power-cycling (modular/Universal Videohub)
- Videohub Setup / ControlCovered. Ask about any symptom.
- Web PresenterWant H.265/HEVC streaming to YouTube · Controls freeze or unit locks up when switching sources
Audio
Streaming
- Web Presenter SetupCovered. Ask about any symptom.
Don't see your unit? Ask anyway. Obscure is fine.
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