Video & projection
Blackmagic URSA Broadcast G2 troubleshooting
The Blackmagic URSA Broadcast G2 problems live-event techs bring to Ask Roadie most. Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common URSA Broadcast G2 errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
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B4 broadcast lens electronic control (iris/zoom/focus) not working
Likely cause: Broadcast lens servo control runs over the dedicated 12-pin connector, not through the mount pins.
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B4 lens goes soft or will not hold focus across the zoom range (back focus)
Likely cause: 2/3" B4 lenses require mechanical back-focus alignment or they lose focus when zooming even though the camera is fine.
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H.265 or H.264 clips glitch, stutter, or will not play back cleanly
Likely cause: 10.2.1 specifically addresses H.265/H.264 codec stability on the URSA Broadcast G2 and PYXIS models.
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How do I enable pre-record / continuous buffer
Likely cause: Pre-record buffering (up to 10 min) was added in the 10.0 firmware.
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How do I update the firmware / what is the latest version
Likely cause: Firmware is pushed over USB-C by the Camera Setup utility; interrupting power mid-update can brick the unit.
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How do I use the built-in ND filters
Likely cause: The body includes a built-in IR-corrected ND filter wheel with those four detented positions.
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Only 2 audio channels recording, need 4-channel audio
Likely cause: 4-channel audio recording was introduced with the 10.0 firmware.
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SDI output shows "no signal" on external monitor or switcher
Likely cause: The 12G-SDI main output is configured independently of the recording format; a resolution or frame rate the downstream device cannot lock to reads as no signal even though the camera is working.
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USB-C external drive will not record or drops out
Likely cause: The USB-C expansion port records to external media, but the drive must sustain the codec write rate and be a recognized/formatted target.
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What are the power input options / external power and battery
Likely cause: The G2 has multiple 12V power inputs plus a factory V-mount plate; the 4-pin XLR doubles as a charge input.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the URSA Broadcast G2
- 1. Pick the Blackmagic URSA Broadcast G2. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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