Britten Infinity Frame troubleshooting

Common Infinity Frame errors & problems

What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.

• Cleaning, storage and outdoor/weather use

  Likely cause: Wrong wash/dry handling shrinks the panel (then it reads as wrinkled/loose), and leaving standard fabric outside both fades it and voids warranty.

  Step-by-step fixGet the fix →

• Fabric is wrinkled or creased after install or from storage

  Likely cause: Tension removes normal handling wrinkles; persistent wrinkles are a sizing symptom, and steam-then-reinstall beats cold reinstalling because the fabric can shrink as it cools.

  Step-by-step fixGet the fix →

• Fabric sags, billows, waves or feels loose in the frame

  Likely cause: SEG tension comes from the panel being slightly undersized; an oversized panel has no way to pull taut, so it waves.

  Step-by-step fixGet the fix →

• Freestanding Standee frame assembly and hardware/torque

  Likely cause: Loose-fit-then-tighten keeps the frame square; the top-corner over-tighten warning and the base-screw torque step are the two spots techs most often get wrong.

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• Freestanding unit stability / tip-over risk

  Likely cause: SEG frames are light and large-area; without adequate base weight they tip, especially double-sided backwalls acting as sails.

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• Full specs and maximum print size

  Likely cause: These are the load-bearing product facts a tech needs before ordering media or planning an install; confirms there is nothing to power/patch/update on the frame itself.

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• Gaps, puckers or loose fabric at the corners

  Likely cause: Corners-first, center-out is what distributes the fabric evenly; filling a side first traps slack at the corners.

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• Hanging/ceiling-suspended Infinity — rigging

  Likely cause: Flown scenic over people is life-safety; generic SEG frames ship with no rated flying hardware, so load path and WLL must be engineered, not assumed.

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• Silicone bead keeps popping back out of the channel

  Likely cause: The bead is held by an interference fit; unseated or wrong-diameter bead cannot grip, and tension then peels it out.

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• The fabric looks too small / will not reach the frame edge

  Likely cause: Stops techs from rejecting correctly-sized media; the intentional undersize is what creates the drum-tight borderless look.

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• Warranty and how to file a defect claim

  Likely cause: Techs need the exact claim requirements (photos + description + RMA) or Britten will not process it; knowing the exclusions prevents wasted claims on install/abuse damage.

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• What configurations does Infinity support?

  Likely cause: Lets a tech pick the right build and hardware kit for the space and know what accessories to pull.

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Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.

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