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Magewell Pro Convert NDI decoders troubleshooting
The Magewell Pro Convert NDI decoders problems live-event techs bring to Ask Roadie most (also called Pro Convert for NDI to HDMI, Pro Convert for NDI to SDI, Pro Convert H.26x to HDMI). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Pro Convert NDI decoders errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Can't find/reach the Web UI to configure the decoder
Likely cause: The Pro Convert exposes its config over a USB-NET interface at a fixed 192.168.66.1, so you can always reach it even if its Ethernet IP is unknown or on a different subnet.
- Step-by-step fixGet the fix →
Decoder is in an unknown/bad state — need a full factory reset
Likely cause: The reset control lives on the login screen reached via the USB-NET address, so it works even when you are locked out or the network config is broken.
- Step-by-step fixGet the fix →
Device is misbehaving and needs a restart without losing config
Likely cause: A soft reboot clears transient state (stuck decode, network hiccup) while preserving all saved settings, so it is the safe first step before a factory reset.
- Step-by-step fixGet the fix →
NDI sources do not appear in the decoder's source list
Likely cause: NDI auto-discovery relies on mDNS, which does not cross subnets/VLANs.
- Step-by-step fixGet the fix →
Sources on another VLAN/subnet are invisible even though the network is routed
Likely cause: mDNS packets are link-local and are not forwarded by routers; the Discovery Server gives every NDI device a single rendezvous point so discovery works across routed subnets.
- Step-by-step fixGet the fix →
Unsure how to power the unit at a rack/wall plate
Likely cause: The device is a single-cable-friendly PoE endpoint; knowing it is 802.3af (not 802.3at) tells you any standard PoE switch/injector rated 15.4W will power it with margin.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Pro Convert NDI decoders
- 1. Pick the Magewell Pro Convert NDI decoders. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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