Streaming · software
Teradek Core troubleshooting
The Teradek Core problems live-event techs bring to Ask Roadie most (also called Core Cloud, Core TV, corecloud.tv, Hyperion server). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Core errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact software is in Ask Roadie.
- Step-by-step fixGet the fix →
encoders disconnecting from Hyperion / Prism must be re-linked manually after server update
Likely cause: A faulty Hyperion client build broke encoder stream sessions; redeploy rolls to the fixed build.
- Step-by-step fixGet the fix →
Core stream not reaching Helios / RTMP destination
Likely cause: Helios only accepts the protocol it was launched for with its current key.
- Step-by-step fixGet the fix →
encoder lost connection to Core after factory reset
Likely cause: Reset clears the Core pairing token stored on the encoder.
- Step-by-step fixGet the fix →
Core low latency mode not working / too much delay
Likely cause: Buffers, bonding and encryption all add delay; the mode only works with those removed and a supported player.
- Step-by-step fixGet the fix →
how to move encoder from On-Demand to my own Hyperion server in Core
Likely cause: Dedicated (Cloud) Hyperion is controllable/restartable and required for low latency; On-Demand is a shared pool.
- Step-by-step fixGet the fix →
old Cube / Bond stuck on "Waiting for Control" or "Initializing Video" in Core
Likely cause: Legacy firmware is slow to register; restarting the server session then the encode pipeline clears a stuck control handshake without a full reboot.
- Step-by-step fixGet the fix →
encoder shows offline in Core / won't connect to Core behind venue firewall
Likely cause: Encoders initiate all sessions outbound; a firewall that filters outbound ports silently blocks control or video.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Core
- 1. Pick the Teradek Core. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.