Coverage
Teradek troubleshooting
Every Teradek unit Ask Roadie covers. Pick yours to see the problems techs run into most, then get the likeliest fix first.
Video & projection
- Bolt (legacy: Bolt 300 / 600 / 1000 / 3000 / XT)Covered. Ask about any symptom.
- Bolt 4KBolt 4K won't pair or link with Bolt 6 · Bolt 4K "No Link" / signal drops on set
- Bolt 6"No Link" on the receiver / video drops to black · Blocky / pixelated or tearing picture on the Bolt receiver
- Bolt 7battery metadata not showing on camera through Bolt 7 cradle · Bolt 7 won't talk to old Bolt 500 / 1000 / 3000
- RangerDFS channel takes a minute to connect on Ranger · Ranger 4K picture downscaled to 1080 or 4K60 won't transmit
- RF-XCovered. Ask about any symptom.
Streaming
- Coreencoders disconnecting from Hyperion / Prism must be re-linked manually after server update · Core stream not reaching Helios / RTMP destination
- Cube Encoders & DecodersCube freezes or stops encoding on PowerPoint slides / full-screen still graphic · Cube randomly disconnecting from Core / won't reconnect to Hyperion after server update
- LinkCovered. Ask about any symptom.
- PrismCovered. Ask about any symptom.
- ServCovered. Ask about any symptom.
- VidiUCovered. Ask about any symptom.
Don't see your unit? Ask anyway. Obscure is fine.
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