Lighting · software
Pangolin BEYOND troubleshooting
The Pangolin BEYOND problems live-event techs bring to Ask Roadie most (also called BEYOND Advanced, BEYOND DMX Server, BEYOND Essentials, Beyond laser software). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common BEYOND errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact software is in Ask Roadie.
- Step-by-step fixGet the fix →
BEYOND not responding to DMX / Art-Net / sACN from the lighting console
Likely cause: BEYOND needs both the global DMX IN switch and the profile's enable channel before it acts on console data.
- Step-by-step fixGet the fix →
Control each laser projector / zone as its own fixture from a lighting console (BEYOND DMX Server)
Likely cause: DMX Server gives every zone its own BEYOND instance driven by its own DMX block.
- Step-by-step fixGet the fix →
Which BEYOND version do I need to run lasers from a DMX lighting console (Art-Net / sACN / DMX Server)?
Likely cause: Each BEYOND tier unlocks more DMX features; the basic input profile is available everywhere.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the BEYOND
- 1. Pick the Pangolin BEYOND. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.