Audio
Shure Axient Digital PSM troubleshooting
The Shure Axient Digital PSM problems live-event techs bring to Ask Roadie most (also called AD PSM, ADPSM, ADTD, ADTQ). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Axient Digital PSM errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
adtq only has some channels active / need more channels
Likely cause: Unlicensed channel slots stay disabled until a ShureCloud license is applied to that device.
- Step-by-step fixGet the fix →
adxr pack dropping out near drums / cymbals
Likely cause: Vibrating metal contacts create broadband RF noise and multipath nulls; SC Narrowband's single dedicated carrier per channel tolerates these better than standard Narrowband.
- Step-by-step fixGet the fix →
can't control adxr pack remotely / showlink icon gone
Likely cause: ShowLink is a separate 2.4 GHz control link from the UHF audio carrier; its coverage boundary is independent of audio range.
- Step-by-step fixGet the fix →
hiss or noise bursts in ears on analog FM mode
Likely cause: Squelch mutes noisy RF; lowering it trades dropouts for audible noise, which can be uncomfortable or harmful at in-ear levels.
- Step-by-step fixGet the fix →
how do I update adxr bodypack firmware
Likely cause: The ADXR has no direct computer connection for firmware; it receives the package the transmitter holds.
- Step-by-step fixGet the fix →
SUU stuck on discovering / adtq not showing in wireless workbench
Likely cause: Discovery is multicast/link-local on the control subnet; a laptop plugged into a Dante-only port or on a different subnet never sees the device.
- Step-by-step fixGet the fix →
which transmission mode should I use on axient digital psm
Likely cause: Each mode trades spectral efficiency, coordination complexity and dropout resilience differently.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Axient Digital PSM
- 1. Pick the Shure Axient Digital PSM. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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