Video & projection
Theatrixx xPressCue troubleshooting
The Theatrixx xPressCue problems live-event techs bring to Ask Roadie most. Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common xPressCue errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
DMX / Art-Net / sACN input has no effect on the unit
Likely cause: v1.6 changed the default so a stray or mis-addressed console cannot override the operator.
- Step-by-step fixGet the fix →
HDR clip looks wrong / washed out on an SDR display
Likely cause: v1.6 added an explicit HDR-to-SDR re-encode option; without it an HDR file sent to an SDR sink looks flat/desaturated.
- Step-by-step fixGet the fix →
Integrating with a show-control / cue system
Likely cause: Gives the operator standard integration paths — REST for automation, Art-Net/sACN for lighting desks, Companion for tactile control — rather than being locked to the front panel.
- Step-by-step fixGet the fix →
No picture / wrong format on SDI, HDMI or DisplayPort output
Likely cause: A downstream device that rejects an unsupported color space or interlaced mode will show black even though the xPressCue is playing; forcing a standard resolution/color space that the sink supports restores the image.
- Step-by-step fixGet the fix →
Power, mounting and physical specs
Likely cause: Low power (80W) and True1 loop-thru let you daisy-chain power across a rack; knowing the depth (7in) and weight matters for shallow racks and travel cases.
- Step-by-step fixGet the fix →
What is the current/latest firmware and how do I update?
Likely cause: Sequential packaging means each release assumes the previous schema/migration ran; skipping versions can leave the unit in a bad state.
- Step-by-step fixGet the fix →
Which codecs play natively vs. need transcoding?
Likely cause: Only H.264/H.265 hit the hardware decode path directly; everything else is transcoded on ingest, which adds delay and can stutter if done live.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the xPressCue
- 1. Pick the Theatrixx xPressCue. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.