Video & projection
Theatrixx xVision converters (standalone) troubleshooting
The Theatrixx xVision converters (standalone) problems live-event techs bring to Ask Roadie most (also called reversible converter, xVision, XVV). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common xVision converters (standalone) errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
12G / 4K SDI source not recognized or drops out
Likely cause: Bandwidth ceilings differ by model; 12G needs true 12G-rated coax and short runs to stay within the return-loss budget.
- Step-by-step fixGet the fix →
4K will not pass over the HDBaseT link
Likely cause: HDBaseT 1.0 bandwidth caps 4K60 to 4:2:0; higher chroma/color depth exceeds the link.
- Step-by-step fixGet the fix →
Built-in AC courtesy outlet not powering a device, or tripping
Likely cause: It is a pass-through tap off the input, so it inherits the input voltage and a 10A ceiling.
- Step-by-step fixGet the fix →
Cannot tell which converter or which direction on a dark stage
Likely cause: The color/letter coding system is designed for fast fixture ID in low light.
- Step-by-step fixGet the fix →
Firmware updater tool shows only the Theatrixx logo / does not see the converter
Likely cause: The tool enumerates the device over USB at power-up; connecting after power-on can miss enumeration and risks the port.
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HDBaseT link will not establish or keeps dropping (HDMI-to-HDBaseT / HDBaseT-to-HDMI pair)
Likely cause: HDBaseT negotiates down to fallback / low-power when the cable cannot sustain the video link, so cable quality and length are the usual cause.
- Step-by-step fixGet the fix →
HDMI-to-SDI conversion shows black or no picture from a laptop, Blu-ray, or media player
Likely cause: The SDI side has no HDCP and the converter cannot re-encrypt, so encrypted frames are blanked.
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Intermittent HDMI dropouts or picture sparkle at the connector
Likely cause: The locking HDMI mechanism prevents the partial disconnects that cause sparkle/dropout on road-abused cables.
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Need to feed the SDI signal to a second device
Likely cause: The onboard reclocker cleans and re-drives the SDI, so the loop-thru is a full-strength regenerated feed, not a passive split.
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On the SDI/HDMI bidirectional unit, the HDMI input is ignored when an SDI cable is also connected
Likely cause: Firmware uses a fixed SDI-first auto-switch priority, so any present SDI signal always wins over HDMI.
- Step-by-step fixGet the fix →
Standard-PowerCON unit will not run or behaves oddly on 208-240V
Likely cause: The standard-PowerCON PSU is a 120V design; over-voltage is out of spec.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the xVision converters (standalone)
- 1. Pick the Theatrixx xVision converters (standalone). It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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