Coverage
Christie troubleshooting
Every Christie unit Ask Roadie covers. Pick yours to see the problems techs run into most, then get the likeliest fix first.
Video & projection
- Bore Adjustment ScrewsDoes a motorized/intelligent lens mount (ILS) let me set boresight from the menu? · How can I recover the factory (default) boresight if the screws were moved?
- Boxer 4K30Built-in warping/blending and multi-projector alignment · Firmware / software: what is current and how to update
- Christie MystiqueMystique alignment poor / blurry or doubled image after auto-align · Mystique cameras/projectors stopped talking after installing AutoCal or Conductor
- Christie TwistCovered. Ask about any symptom.
- Crimson SeriesBack up / restore settings or do a factory reset · Dim output / cannot reach full brightness (dual AC inlet)
- D4K40-RGBInput source not recognized (12G-SDI, HDMI, DisplayPort, or fiber) · Lasers will not turn on, or projector shows a LOS (laser optical subsystem) or laser driver board error
- E Series / G Series (1-DLP lamp)Covered. Ask about any symptom.
- Eiki / 4K7-HSChoosing / calculating the right lens and throw for a room · Control / integration (RS232, network, multi-projector blend)
- Griffyn 4K35-RGBCoolant/pump errors then lasers shut off: "Coolant Low Flow", "Impeded Flow", "Liquid Cooling Pump High RPM", or "Light Engine Overheating" · Focus drifts / image softens when content changes with the ultra-short-throw lens
- Griffyn 4K50-RGBColor fringing / RGB misconvergence on edges of image · Coolant Low Flow / Impeded Flow, Pump High RPM, or Light Engine Overheating error then lasers shut off
- GS Series (1-DLP laser)Covered. Ask about any symptom.
- HS Series (DWU/DHD)Aligning irregular screens or blending multiple projectors · Amber/yellow flashing warning LED but projector keeps running
- Inspire SeriesCannot reach the projector web interface / control page · Firmware update / Status LED flashing white
- J Series (lamp)Covered. Ask about any symptom.
- Korus SeriesCovered. Ask about any symptom.
- LX / LW / LWU Series (LCD lamp)Covered. Ask about any symptom.
- M SeriesImage too blurry to read the menu (new lens / focus way off) — how to fix focus blind · Zoom / focus / lens shift won't respond from the remote, keypad or web UI
- Mirage 4K25Liquid cooling maintenance — coolant level (preventive) · Quick specs / power / weight / resolution
- Roadie / Boxer 2K-4K Series (legacy & rental)Covered. Ask about any symptom.
- Roadster / Mirage S+ & HD Series (lamp)Covered. Ask about any symptom.
- Sapphire 4K40-RGBHCovered. Ask about any symptom.
- Spyder StudioCovered. Ask about any symptom.
- Spyder X20 / X50 / Vista Spyder (legacy)Covered. Ask about any symptom.
- Spyder X80HDCP-protected source shows black/blank on displays or capture · HDMI display locks to wrong format or intermittently fails to lock when switching output formats
- Spyder-SCovered. Ask about any symptom.
- Terra SDVoEBlack screen or "no signal" only on protected/HDCP content (streaming boxes, Blu-ray) · Controller won't come up on the network / can't find its IP
Playback & media servers
Show control
- Widget DesignerCovered. Ask about any symptom.
Don't see your unit? Ask anyway. Obscure is fine.
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