Audio
Clear-Com Avalon IP Station troubleshooting
The Clear-Com Avalon IP Station problems live-event techs bring to Ask Roadie most (also called Avalon, Avalon IP intercom, Clear-Com Avalon). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Avalon IP Station errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Avalon is racked and powered but nobody knows its IP address or the CCM login
Likely cause: Avalon uses the same CCM browser admin and front-panel menu tree as the Arcadia Central Station, so the Arcadia discovery procedure applies.
- Step-by-step fixGet the fix →
Avalon network went unstable / flapping after patching more of its LAN ports into the house switch
Likely cause: Avalon has no internal switch between its LAN ports, so a duplicate path through the house switch is a genuine L2 loop.
- Step-by-step fixGet the fix →
FreeSpeak IP transceivers on Avalon drop out, will not sync, or roaming is unstable (AES67 / PTP clocking)
Likely cause: IPT dropouts on this platform are almost always a clock problem, not an RF problem.
- Step-by-step fixGet the fix →
HelixNet user stations will not connect to Avalon or keep dropping
Likely cause: The single most common cause is HelixNet devices being patched to the wrong Avalon LAN port, because on Avalon that assignment is not flexible the way the other functions are.
- Step-by-step fixGet the fix →
How do I update Avalon firmware in the shop or on site
Likely cause: Use the CCM route before a show if wireless is in the system - the USB route leaves transceivers and beltpacks on old firmware, which is a common cause of post-update pairing failures.
- Step-by-step fixGet the fix →
How many V-Series panels and I.V. Direct ports does Avalon really support - sources disagree
Likely cause: Preliminary datasheets get revised.
- Step-by-step fixGet the fix →
Linking Avalon to another Avalon, an Arcadia, an Eclipse E-IPA or an LQ over a WAN or the internet
Likely cause: Symptoms of a wrong mode are classic: choose LAN mode over a real WAN and the jitter buffer is far too short, producing clicks and dropouts that look like a bandwidth problem.
- Step-by-step fixGet the fix →
Need 2-wire, 4-wire, or GPIO on an Avalon system - there are no analog connectors on the back
Likely cause: The cost saving on Avalon comes from deleting the analog hardware.
- Step-by-step fixGet the fix →
Need Avalon physical specs for a rack plot / power plan (size, weight, power draw, heat, connectors)
Likely cause: Budget a full 1RU with ~14 in depth plus cable service loop; the unit is IP-only, so no analog XLR tails to plan for.
- Step-by-step fixGet the fix →
Older FreeSpeak gear will not pair with Avalon
Likely cause: E1 transceivers use the older coax/E1 distribution that Avalon has no hardware for - there is no firmware or licence that adds it.
- Step-by-step fixGet the fix →
Out of ports on Avalon / need to know how licensed ports work and whether a license can be moved to another unit
Likely cause: Do not carry over the Arcadia answer here.
- Step-by-step fixGet the fix →
Trying to run Dante and AES67 on the same Avalon network port or VLAN and it will not configure / audio breaks up
Likely cause: Avalon runs AES67 with PTPv2 and Dante with PTPv1.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Avalon IP Station
- 1. Pick the Clear-Com Avalon IP Station. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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