Audio
Clear-Com Eclipse HX troubleshooting
The Clear-Com Eclipse HX problems live-event techs bring to Ask Roadie most (also called Clearcom Eclipse, Eclipse, Eclipse HX-Delta, Eclipse HX-Median). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Eclipse HX errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Applying a configuration change to a running Eclipse HX matrix / recovering a corrupt or unresponsive matrix state
Likely cause: A standard apply is non-disruptive but keeps existing memory; the clear-all-memory reset rebuilds the matrix from a known-good EHX map, resolving stuck or corrupt internal state.
- Step-by-step fixGet the fix →
EHX map build / configuration download fails on a trunked (multi-matrix) system with a "Key already exists" exception
Likely cause: The build fails because two matrices declare the same key identity; resolving the collision (and using matched, current software) lets the map compile.
- Step-by-step fixGet the fix →
FreeSpeak/CellCom wireless antennas out of sync, or E-Que trunk instability with multiple E-Que cards
Likely cause: All E-Que cards must share a single clock domain; a missing/duplicate clock master or mismatched E1/T1 mode causes sync loss and trunk errors.
- Step-by-step fixGet the fix →
Ghost / forced crosspoint — a route is on that nobody keyed, or a route will not clear
Likely cause: A physically stuck key key holds the talk path active independent of software; clearing frame data removes orphaned route state left in the matrix.
- Step-by-step fixGet the fix →
IVC-32 IP card / V-Series IP panel or Agent-IC/Station-IC virtual client will not connect over IP
Likely cause: The IVC-32 provides IP connectivity to V-Series IP panels and Concert/Agent-IC/Station-IC clients; it requires a static IP and a matching TCP/UDP port on both ends to establish links.
- Step-by-step fixGet the fix →
MADI (E-MADI64) link errors, clicks, or lost channels between matrix and MADI device
Likely cause: MADI is a synchronous 64-channel link; a mismatched or absent word-clock/reference produces slips, clicks and dropped channels, so a single shared reference fixes it.
- Step-by-step fixGet the fix →
No audio on an analog matrix port (panel or 4-wire) even though the crosspoint/route is made
Likely cause: A made crosspoint only carries audio if the port gains pass signal and the interface card is talking to the matrix CPU.
- Step-by-step fixGet the fix →
PL/partyline keys that should be latch-disabled become latch-able after an Apply Changes download (multi-matrix)
Likely cause: The regression dropped the latch-disable flag during the apply/download step; setting it from the authoritative EHX map and using patched software restores correct behavior.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Eclipse HX
- 1. Pick the Clear-Com Eclipse HX. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.