DSAN PerfectCue System troubleshooting

Common PerfectCue System errors & problems

What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.

• Older receiver with two 4-switch DIP banks won't pair with a newer remote that has one 8-switch bank

  Likely cause: The older receiver only reads a 4-switch code.

  Step-by-step fixGet the fix →

• PerfectCue DIP switches look matched but transmitter and receiver still won't pair — check switch count (old 4-switch vs new 8-switch units)

  Likely cause: Older units only use a 4-switch code; newer units read 8 switches, and DSAN maps the old codes into the new range with switches 5–8 ON.

  Step-by-step fixGet the fix →

• PerfectCue Blank button turns the screen black and needs to be disabled

  Likely cause: Blank sends the 'B' key, which PowerPoint uses for a black screen; a null or double-CapsLock leaves the computer state unchanged.

  Step-by-step fixGet the fix →

• PerfectCue not advancing slides at all — transmitter presses do nothing

  Likely cause: The transmitter and receiver only pair when the DIP codes match, and a receiver in Client mode ignores RF; low batteries or an underpowered receiver produce the same dead-button symptom.

  Step-by-step fixGet the fix →

• PerfectCue not recognized on a USB-C MacBook, or Mac shows Keyboard Setup Assistant

  Likely cause: The receiver is a USB keyboard, so macOS tries to identify it; some adapters don't power or enumerate it properly.

  Step-by-step fixGet the fix →

• PerfectCue on a Mac needs to send Command-key shortcuts

  Likely cause: The Programmer sends PC-style modifiers; the per-keyboard remap converts them only for the PerfectCue.

  Step-by-step fixGet the fix →

• PerfectCue Programmer (original) won't connect or keystrokes won't delete

  Likely cause: The programming interface only runs on port A, and the editor uses right-click to delete entries.

  Step-by-step fixGet the fix →

• PerfectCue range is short or presses only work close to the receiver

  Likely cause: 433 MHz range depends on battery level and line of sight; metal and RF noise cut it sharply.

  Step-by-step fixGet the fix →

• PerfectCue receiver intermittent, resets, or has no power lights

  Likely cause: An underpowered receiver or a damaged USB-B jack/RF module causes intermittent operation; older units have known drop-damage failures.

  Step-by-step fixGet the fix →

• PerfectCue skipping slides or advancing rapidly without anyone pressing

  Likely cause: Phantom advances are usually saved slide timings, a second master, or another system on the same code — not a fault in the clicker.

  Step-by-step fixGet the fix →

• PerfectCue works, then stops advancing after someone clicks on another window or app

  Likely cause: The receiver is a standard USB keyboard (Right Arrow / Left Arrow / B); keystrokes go only to the focused window, while the add-in talks to PowerPoint directly.

  Step-by-step fixGet the fix →

• Plugging PerfectCue interconnect cables — which XLR/RJ45 ports are safe

  Likely cause: Those jacks carry 12V DC to power linked units, which can damage audio or network gear.

  Step-by-step fixGet the fix →

Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.

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