dT Videolabs SpeakerTimerPro troubleshooting

Common SpeakerTimerPro errors & problems

What techs run into most, and what's usually behind it. The step-by-step fix for your exact software is in Ask Roadie.

• How do I control it remotely?

  Likely cause: Do not promise STP network control on a show.

  Step-by-step fixGet the fix →

• Digits look small or show unwanted leading zeros

  Likely cause: Auto matches the display to the minimum digits needed, maximizing on-screen size for readability from stage.

  Step-by-step fixGet the fix →

• Moving the license to another Mac or upgrading macOS

  Likely cause: Releasing frees the seat on the license server; skipping it strands the activation on the old/erased machine and blocks activation on the new one.

  Step-by-step fixGet the fix →

• Need to blank the speaker screen or show a message instead of the clock

  Likely cause: The three output states let the operator cut the speaker feed between clock, a text message, and a clean color field without touching the timer itself.

  Step-by-step fixGet the fix →

• No output when feeding an AJA T-TAP or Blackmagic UltraStudio

  Likely cause: STP renders fullscreen to a standard macOS secondary display; it does not drive AJA/BMD SDI/Thunderbolt output hardware, so those devices produce no picture.

  Step-by-step fixGet the fix →

• Operator wants to see the timer on the interface/control screen too

  Likely cause: Float mirrors the countdown into a draggable window on the primary display so the operator can monitor time without watching the speaker feed.

  Step-by-step fixGet the fix →

• Serial number will not activate / activation keeps failing

  Likely cause: License info is retained on the machine even after a release; leftover/corrupt data blocks re-activation, and Clear Info wipes it so a clean activation can succeed.

  Step-by-step fixGet the fix →

• Show is running long — need the speaker to finish sooner without them noticing

  Likely cause: Time Warp scales the countdown rate rather than jumping the clock, so the change is invisible to the speaker while pulling the show back on time.

  Step-by-step fixGet the fix →

• Timer keeps counting past the start value instead of stopping

  Likely cause: Count Up is designed as an elapsed-time counter with no upper bound; Count Down is the mode that terminates at zero.

  Step-by-step fixGet the fix →

• Timer stops after 3 minutes during testing

  Likely cause: Demo mode is the unlicensed fallback for the USB version and caps runtime deliberately; a valid license removes the cap.

  Step-by-step fixGet the fix →

• App takes several seconds to open / seems to hang on launch

  Likely cause: The IA license check runs at startup and briefly blocks the UI; it is expected behavior, not a crash.

  Step-by-step fixGet the fix →

• Want the timer to change color at set warning times (e.g. 5 min, 1 min, zero)

  Likely cause: Sum and Zero are time-triggered color states evaluated against the remaining countdown, giving the speaker unmistakable visual cues; they have no effect counting up.

  Step-by-step fixGet the fix →

Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.

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